Cruz Garcia
Roswell,NM
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
19
19
years of professional experience
Work History
Service Manager
Prestige Equipment Rentals
Artesia, New Mexico
06.2018 - Current
- Delegated work to staff, setting priorities and goals.
- Supervised a 10 man crew servicing Rental Equipment
- Managed inventory levels of parts necessary for servicing customers' needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Commercial Sales Manager
AutoZone
Roswell, NM, NM
04.2010 - 06.2018
- Managed a portfolio of accounts while developing new business from existing clients.
- Resolved customer complaints regarding sales and service.
- Prepared presentations outlining product features, benefits, pricing options.
- Visited and investigated local companies to determine and meet exact needs.
- Maintained relationships with high-profile and return clients.
- Recruited, trained, coached, and managed sales personnel.
- Directed and coordinated products, services and sales activities.
- Maintained effective customer communications and built strong customer relationships.
Service Manager
Walmart
Roswell, NM, NM
04.2006 - 03.2010
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Maintained records of all customer interactions and transactions.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints in a timely manner.
- Coordinated with the warranty department to process claims and provide customer support.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Education
Automotive
University High School
Roswell, NMSkills
- FLUENT IN English and Spanish
- Customer service
- Trustworthy and honest
- Problem-solving
- Conflict resolution
- Multiple priorities management
- Maintenance and repair
- Reliable and responsible
- Workplace safety
- Preventive MaintenanceI
Timeline
Service Manager
Prestige Equipment Rentals
06.2018 - Current
Commercial Sales Manager
AutoZone
04.2010 - 06.2018
Service Manager
Walmart
04.2006 - 03.2010
Automotive
University High School