Cruz Gomez
Wildomar,CA
Summary
Dedicated to learning, growing, and succeeding in the Industrial Equipment industry. Desire to work in a fast-paced environment with opportunities for advancement.
Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational and communication skills. With clear understanding of customer service and training in sales. I am motivated to learn, grow and excel in the Customer Sales and Service department and keep providing exceptional customer service to my already happy customer base.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Rep
Southwest Toyota Lift
Anaheim , CA
2019.12 - 2023.07
- As an aftermarket sales rep, I managed accounts and am responsible for growing my own territory by selling PM (maintenance) service programs for Forklifts, scissorlifts, golf carts, batteries and chargers along with the sales of items from our aftermarket catalog.
- Responsible for developing existing accounts (local and national) in my territory
- Pursue opportunities, develop strong relationships by visiting existing customers, cold calling any potential leads for new business.
- Conduct product Demos and Sales presentations at customer locations or in shop.
- Prepare quotes, cost reports, performance reports. Educating the customer on emerging technology or Energy credit rebates.
- Capable of managing my territory, maximizing my time in person with customers in order to understand their needs and in return retaining the customers in my territory with outstanding support.
- Performed on site or in shop forklift certification classes for our customers (class I II III IV V VI VII)
- Used CRM to track sales goals and potential new business.
- Keep up with CSSR online training
Road Service Technician
Southwest Toyota Lift
Anaheim , CA
2014.12 - 2019.12
- Travel to customer, properly diagnose issues with equipment, repair and bill properly. Solved customer issues, improved operations, and provided excellent customer service. Answer service calls per dispatch to help customers with their equipment issues and concerns. Collaborated with parts department, service and css along with customers to determine their needs and deliver rapid service
- Acted as a community resource, answering questions about repair status on units in the shop or currently down and responding to inquiries and complaints.
- Acted as a community resource, providing parts pricing, labor costs, eta on orders and providing customers with written or verbal quotes.
- Increased customer satisfaction by resolving any issues with previous visits or complaints about other techs work ethic, attitude or lack of trust.
- acting as sales rep, selling products like watering systems, battery systems, used equipment or new equipment.
- I am in charge of resolving disagreements and negotiating mutually beneficial agreements between parties and maintain good relationships.
- I have a large list of happy customers that request me for any concerns they might have. large list of customers who trust in my word and my work along with the customer service provided.
- bilingual
Sales Manager
Big Lots
San Clemente , CA
2008.01 - 2014.12
- Entry store clerk, advanced to work as a cashier and stocker. promoted to customer sales and service, was in charge of handling and solving all customer problems, returns, deliveries, and answering phones. promoted to funiture sales manager.
- in conjunction with the store manager, responsible for the operational performance of the furniture department, including cashiering, service desk, shrink control, store reports, merchandise adjacency's presentation, ad signing, special promotions, freight processing, and inventory control
- assisted customers with product information, selection and purchase, offered solutions for out of stock items and price holds
- manage price hold process
- maintained department inventory, including cycle counts, in an effort to maximize sales and proper inventory control
- assisted in training departments and store personnel in furniture functions including sales and customer service techniques.
- assumed responsibility of total store operation when acting as manger on duty.
Education
High School Diploma -
San Clemente High School
San Clemente, CA2005-06
Some College (No Degree) - Automotive Engineering Technology
Saddleback College
Mission Viejo, CASkills
- Documented and resolved customer complaints or issues. I Have a long list of yelp reviews, emails and texts from satisfied customers who have gone above and beyond to let Southwest Toyota Lift know how happy they are with the service I provide.
- Began my Journey as an apprentice (technician) worked my way up to Certified Technician and reached Gold level technician at Southwest Toyota LIft. Working as a road technician gave me a clear understanding of customer wants and needs to successfully meet their daily, weekly and monthly goals. I Joined the aftermarket sales team on June 2018. Successfully growing as a person and in the sales field, I reached my goals in sales each month. Selling Forklift tires, industrial batteries, pallet jacks and closing on shop estimates. I learned to grow my territory selling forklift maintenance plans, battery watering plans and charger maintenance plans
- Territory Management skills
- 10 years in the forklift industry
- Bilingual
- Previous Sales Experience
- Customer service experience
- Relationship development
Accomplishments
- Certified Technician TMHU
- Gold Level Technician TMHU
- Certified Customer Sales Rep TMHU
Certification
- Train the trainer Certifications
Languages
Spanish
Professional
Timeline
Customer Sales and Service Rep
Southwest Toyota Lift
2019.12 - 2023.07
Road Service Technician
Southwest Toyota Lift
2014.12 - 2019.12
Sales Manager
Big Lots
2008.01 - 2014.12
High School Diploma -
San Clemente High School
Some College (No Degree) - Automotive Engineering Technology
Saddleback College
- Train the trainer Certifications
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