Cruz Gonzalez
Houston,Texas
Summary
Goal-oriented, ambitious, bilingual professional collector with 2+ years of experience in debt collection.Driven multitasker with good listening and communication skills. Knowledge of relevant FDCPA requirements and skilled in negotiating and resolving conflicts along with creating manageable repayment plans to reduce debt and settle. Successful in following up on past due accounts and recouping unpaid balances.
Overview
5
5
years of professional experience
Work History
Collector Agent
Transworld Systems Inc.
Lake Forest, IL
01.2021 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment and remotely handling manual and automatically dialed outbound calls.
Collector Agent
Alltran Financial
Houston, TX
01.2019 - 03.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment and remotely handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
Endeavor
Channelview, TX06.2003
Skills
- Settlements
- Dialer calls/manual
- Scripted Conversations
- Familiarity with Locating Individuals
- Payment Acceptance
- Problem-Solving
- Updating Customers Account
- Repayment Negotiation
- Great listening skills
- Call center experience
- Good Telephone Etiquette
- Dependable and Responsible
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Collector Agent
Transworld Systems Inc.
01.2021 - Current
Collector Agent
Alltran Financial
01.2019 - 03.2021
Endeavor
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