Cruz Quintanilla
Zapata,TX
Summary
Dynamic leader with a proven track record at Sure Stay By Best Western, excelling in operations management and team building. Spearheaded strategies boosting sales and profitability, while fostering a high-satisfaction work environment. Skilled in financial oversight and cost-saving, achieving significant overhead reductions. Demonstrates exceptional problem-solving and interpersonal skills, ensuring long-term organizational growth and client loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Sure Stay By Best Western
07.2000 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Van Driver
RailCrew Xpress
09.2020 - 03.2024
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- This was a part time employment.
- Contributed to company''s on-time performance record by adhering to strict schedules and deadlines.
Local Technician
GroundWork Renewables
08.2021 - 01.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- This was part time employment.
Night Auditor
Best Western Hotel
02.2003 - 06.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Cooked and prepare breakfast for guest.
- Sweep and mop and kept clean all areas.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Education
High School Diploma -
Sharyland High School
Mission, TX05.1992
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Certification
- We Care Training for Best Western Hotels.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Local Technician
GroundWork Renewables
08.2021 - 01.2024
Van Driver
RailCrew Xpress
09.2020 - 03.2024
Night Auditor
Best Western Hotel
02.2003 - 06.2020
General Manager
Sure Stay By Best Western
07.2000 - 10.2024
High School Diploma -
Sharyland High School
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