Cruz Roman
Manchester
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
25
25
years of professional experience
Work History
Sales Associate
TCC Verizon
2025.03 - Current
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to achieve sales targets and optimize store performance.
Sales Manager
Wireless Zone
2017.08 - 2025.03
- Mentored new associates, providing training on sales techniques and customer engagement.
- Implemented process improvements that streamlined operations and reduced wait times.
- Analyzed sales data to identify trends, adjusting strategies for increased revenue growth.
- Developed promotional displays to enhance product visibility and drive customer interest.
- Led sales team to exceed quarterly revenue targets through strategic planning and execution.
Sales Manager-Verizon Wireless
Diamond Wireless
2013.09 - 2017.08
- Multitasking between Sales and Management Duties
- Maintained and reported on Inventory
- Mentored new employees
- Worked in a close team setting
- Worked with no supervision
- Responsible for all Cash and bank transactions for the store
Store Manager-Verizon Wireless
The Cellular Connection
2011.09 - 2013.08
- Maintain daily operations
- Held weekly KPI meetings and one on one's
- Assisted team with add on's
- Trained new hires
Tech Support-Verizon Wireless
Flextronics
2009.12 - 2010.12
- Fixed and replaced Verizon Wireless devices
- Worked well in fast pace environment
- Performed workshops and training to customers
- Met monthly Sales goals
- Handled Irate Customers and determined how to best resolve issues
Sales Consultant
American Satellite and Entertainment
2008.09 - 2009.11
- Entered data for credit checks
- Managed multi-lined phones
- Process customers orders and schedule appointments
- Handled various bookkeeping duties
Retail Wireless Consultant
US Cellular
2006.04 - 2007.09
- Greeted all customers in a professional and friendly manner
- Achieved and surpassed individual sales targets
- Assisted potential and existing customers with equipment and services
- Completed projects and duties assigned by management
Assistant Manager
PC Printing & Imaging INC
2001.06 - 2006.04
- Trained new hires
- Greeted and directed visitors
- Performed faxing, photocopying
- Achieved and surpassed individual sales targets
Education
Bunker Hill Community College
Charlestown, MA2004-06
High school Diploma - undefined
Somerville High School
Somerville, MA2002-06
Skills
- Work well without supervision
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with customer support services
- Skilled at learning new concepts quickly while working well under pressure
- Experience in meeting and surpassing sales goals
- Management Experience for small and large teams
- Ability to build productive relationships with clients as well as problem solve and win customer loyalty
Languages
Spanish
Professional Working
Timeline
Sales Associate
TCC Verizon
2025.03 - Current
Sales Manager
Wireless Zone
2017.08 - 2025.03
Sales Manager-Verizon Wireless
Diamond Wireless
2013.09 - 2017.08
Store Manager-Verizon Wireless
The Cellular Connection
2011.09 - 2013.08
Tech Support-Verizon Wireless
Flextronics
2009.12 - 2010.12
Sales Consultant
American Satellite and Entertainment
2008.09 - 2009.11
Retail Wireless Consultant
US Cellular
2006.04 - 2007.09
Assistant Manager
PC Printing & Imaging INC
2001.06 - 2006.04
High school Diploma - undefined
Somerville High School
Bunker Hill Community College