Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cruz Venegas Rodriguez

Norcross,GA

Summary

Dynamic and dedicated professional with extensive experience in customer service and retail environments. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in POS systems and team collaboration, consistently achieving operational efficiency and maintaining high standards of workplace safety.

Overview

3
3
years of professional experience

Work History

Grocery Stocker

Publix
02.2025 - 06.2025
  • Stocked shelves efficiently to maintain product availability and enhance customer shopping experience.
  • Organized inventory regularly to ensure optimal stock levels and minimize discrepancies.
  • Assisted customers in locating products, providing exceptional service and support.
  • Collaborated with team members to execute planograms and maintain visual merchandising standards.
  • Monitored expiration dates and rotated stock to uphold freshness and quality of products.
  • Conducted daily cleaning and maintenance of storage areas to ensure a safe working environment.
  • Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail setting.
  • Trained new staff on stocking procedures, safety protocols, and customer service techniques.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Answered customer questions and provided detailed product information.

Server

Cracker Barrell Old Country Store
07.2024 - 08.2024
  • Provided exceptional customer service, ensuring timely and accurate order delivery.
  • Assisted guests with menu selections, enhancing dining experience through knowledgeable recommendations.
  • Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
  • Collaborated with kitchen staff to ensure efficient communication and timely food service.
  • Processed payments accurately, utilizing point-of-sale systems to streamline transactions.
  • Trained new team members on service protocols and restaurant standards, fostering a cohesive team environment.
  • Resolved guest inquiries and concerns promptly, promoting satisfaction and repeat business.
  • Participated in daily briefings to align on menu specials and operational goals for seamless service delivery.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Cashier/ Retail

Aviva Atlanta
08.2023 - 05.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances and reconciled daily sales reports.
  • Assisted customers with product inquiries, providing exceptional service and support.
  • Handled returns and exchanges, ensuring compliance with company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

Zaxbys
10.2022 - 02.2023
  • Operated cash register accurately to process transactions and handle payments.
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Maintained clean and organized checkout area, promoting safety and efficiency.
  • Collaborated with team members to manage peak hours effectively during busy periods.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Trained on store policies and procedures to ensure compliance and operational efficiency.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Paul Duke STEM High School
Norcross, GA
05.2025

Skills

  • Time management
  • Heavy lifting
  • Workplace safety
  • Team collaboration
  • Product knowledge
  • Customer assistance
  • Customer service
  • Flexible schedule
  • Clear communication
  • Customer relationships
  • POS systems
  • Cleaning procedures
  • Safety processes and procedures
  • Paperwork completion

Languages

Spanish
Native or Bilingual

Timeline

Grocery Stocker

Publix
02.2025 - 06.2025

Server

Cracker Barrell Old Country Store
07.2024 - 08.2024

Cashier/ Retail

Aviva Atlanta
08.2023 - 05.2024

Cashier

Zaxbys
10.2022 - 02.2023

Paul Duke STEM High School

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Cruz Venegas Rodriguez