Cruzadolfo Elias
Norfolk,VA
Summary
Accomplished Radio Technician with extensive experience in DMR, WSC-9, HFRG, and AN/PRC radio operations. I have a proven track record for maintaining US Navy communication systems, and leading competent teams in radio communications. I am currently TS/SCI Cleared.
Overview
6
6
years of professional experience
Work History
Information Systems Technician
US Navy
07.2019 - 02.2025
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
Education
High School Diploma -
Cooper High School
Abilene, TX05-2019
Skills
- Network Setup
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- Software installation
Timeline
Information Systems Technician
US Navy
07.2019 - 02.2025
High School Diploma -
Cooper High School
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