MS Suite
Crysta Garcia
Operations Manager
Surprise,Arizona
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Operations Manager-Telehealth
Med-America/Vituity
Emeryville, CA
01.2018 - Current
- Improve and sustain daily operations including invoicing, payroll, billing operations and other administrative tasks
- Managing 24/7 remote call center; 15 employees
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Practice Administrator- Hospitalist Medicine, Intensivists and Post Acute Care
Med-America/Vituity
Emeryville, CA
01.2013 - 01.2018
- Helped to improve and sustain daily operations including billing operations and other administrative tasks.
- Managed three practice lines in fast paced setting to include; Hospitalist Medicine, Intensivists and Post Acute Care.
- Consulted with healthcare professionals on business decisions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Handled as many as 140 patients each day, transitioning care between departments and physicians
- Developed close working relationships with hospital leadership and staff
Nurse Unit Secretary
PALOMAR POMERADO HEALTH
Escondido, CA
01.2008 - 01.2013
- Fast paced administrative position, with requirements for going above-and-beyond secretarial duties and increasing productivity of this team of professionals.
- Placed new supply orders, managed inventory and restocked clerical spaces
- Received and routed laboratory results to correct clinical staff members
- Performed various administrative tasks by filing, copying and faxing documents
- Managed over 50 calls on shift
- Supported 4 plus physicians in unit on shift with various tasks to include sending patients via medi-vac to higher level hospitals, packaging results to be sent with patients and entering orders for each patient
- Performed scribe duties
Finance and Credit Account Representative
CREATIVE TOUCH INTERIORS
San Diego, CA
01.2005 - 01.2008
- Visionary Account Representative, with forethought to effectively track accounts and finances for growing company, by using current technology and through training new representatives to provide equally effective results.
- Managed account data and verified information with clients, past creditors and other involved parties
- Referred delinquent accounts to collections department or outside resources
- Kept records of customers' charges and payments
- Managed $3 million plus in accounts receivable with little collections
Education
Bachelors - Psychology
Ashford University
San Diego 01.2008 - 05.2013
Skills
Human Resources ManagementTraining and LeadershipClient Database ManagementCustomer Loyalty and RetentionExceptional Customer ServiceTeam Building and Staff DevelopmentSocial Media Strategy and ManagementEffective CommunicationTelehealth Platform Expertise
Process Improvement
Program Administration
Project Management Abilities
Onboarding and Orientation
Process Flows
Fast Learner
Contract Management
Introduction
Seasoned Operations Management Professional with a decade-long tenure at Vituity Healthcare, specializing in health care administration and telehealth platforms. My expertise encompasses leading-edge telehealth technologies, including platforms like On Duty and Teladoc, coupled with a deep understanding of electronic medical records systems such as Cerner, Meditech, and Epic. I am committed to leveraging my comprehensive skills in diverse healthcare operations environments, aiming to drive innovation, operational efficiency, and client satisfaction. Renowned for leading teams to excellence, my approach combines effective communication, strategic planning, and a commitment to outstanding results.
Software
Various Electronic Medical Records Platforms
Telehealth Platforms
Timeline
Operations Manager-Telehealth
Med-America/Vituity
01.2018 - Current
Practice Administrator- Hospitalist Medicine, Intensivists and Post Acute Care
Med-America/Vituity
01.2013 - 01.2018
Nurse Unit Secretary
PALOMAR POMERADO HEALTH
01.2008 - 01.2013
Bachelors - Psychology
Ashford University
01.2008 - 05.2013
Finance and Credit Account Representative
CREATIVE TOUCH INTERIORS
01.2005 - 01.2008