Summary
Overview
Work History
Education
Skills
Introduction
Software
Timeline
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Crysta Garcia

Crysta Garcia

Operations Manager
Surprise,Arizona

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

19
19
years of professional experience

Work History

Operations Manager-Telehealth

Med-America/Vituity
Emeryville, CA
01.2018 - Current
  • Improve and sustain daily operations including invoicing, payroll, billing operations and other administrative tasks
  • Managing 24/7 remote call center; 15 employees
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.

Practice Administrator- Hospitalist Medicine, Intensivists and Post Acute Care

Med-America/Vituity
Emeryville, CA
01.2013 - 01.2018
  • Helped to improve and sustain daily operations including billing operations and other administrative tasks.
  • Managed three practice lines in fast paced setting to include; Hospitalist Medicine, Intensivists and Post Acute Care.
  • Consulted with healthcare professionals on business decisions.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Handled as many as 140 patients each day, transitioning care between departments and physicians
  • Developed close working relationships with hospital leadership and staff

Nurse Unit Secretary

PALOMAR POMERADO HEALTH
Escondido, CA
01.2008 - 01.2013
  • Fast paced administrative position, with requirements for going above-and-beyond secretarial duties and increasing productivity of this team of professionals.
  • Placed new supply orders, managed inventory and restocked clerical spaces
  • Received and routed laboratory results to correct clinical staff members
  • Performed various administrative tasks by filing, copying and faxing documents
  • Managed over 50 calls on shift
  • Supported 4 plus physicians in unit on shift with various tasks to include sending patients via medi-vac to higher level hospitals, packaging results to be sent with patients and entering orders for each patient
  • Performed scribe duties

Finance and Credit Account Representative

CREATIVE TOUCH INTERIORS
San Diego, CA
01.2005 - 01.2008
  • Visionary Account Representative, with forethought to effectively track accounts and finances for growing company, by using current technology and through training new representatives to provide equally effective results.
  • Managed account data and verified information with clients, past creditors and other involved parties
  • Referred delinquent accounts to collections department or outside resources
  • Kept records of customers' charges and payments
  • Managed $3 million plus in accounts receivable with little collections

Education

Bachelors - Psychology

Ashford University
San Diego
01.2008 - 2013.05

Skills

Human Resources Managementundefined

Introduction

Seasoned Operations Management Professional with a decade-long tenure at Vituity Healthcare, specializing in health care administration and telehealth platforms. My expertise encompasses leading-edge telehealth technologies, including platforms like On Duty and Teladoc, coupled with a deep understanding of electronic medical records systems such as Cerner, Meditech, and Epic. I am committed to leveraging my comprehensive skills in diverse healthcare operations environments, aiming to drive innovation, operational efficiency, and client satisfaction. Renowned for leading teams to excellence, my approach combines effective communication, strategic planning, and a commitment to outstanding results.

Software

MS Suite

Various Electronic Medical Records Platforms

Telehealth Platforms

Timeline

Operations Manager-Telehealth

Med-America/Vituity
01.2018 - Current

Practice Administrator- Hospitalist Medicine, Intensivists and Post Acute Care

Med-America/Vituity
01.2013 - 01.2018

Nurse Unit Secretary

PALOMAR POMERADO HEALTH
01.2008 - 01.2013

Bachelors - Psychology

Ashford University
01.2008 - 2013.05

Finance and Credit Account Representative

CREATIVE TOUCH INTERIORS
01.2005 - 01.2008
Crysta GarciaOperations Manager