Crysta Pannetti
Cincinnati,OH
Summary
Goal-oriented Social Media Coordinator that is well-versed in corporate communication, sales support, and branding. Exceptional writing, editing, and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Hills Property Management
Cincinnati, OH
07.2023 - 02.2024
- Proficient in a variety of leasing programs (i.e: Yardi, CRM, LeaseHawk, Avid etc.,)
- Converted outside leads into appointments at 87%
- Acquired a closing ratio of 96%
- Advised on rental policies and procedures to ensure compliance with applicable laws
- Prepared lease agreements, collected security deposits and rent payments from residents
- Created advertising campaigns for vacant units using various social media outlets
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages, and market surveys
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties
- Assisted property manager in leasing and marketing activities
- Processed applications received from prospective residents verifying credit history, employment status
- Settled resident conflicts using persuasive communication skills and expert knowledge of leasing agreements
Sr. Social Media Coordinator
Ante Carpentry
Mason, OH
10.2020 - 07.2023
- Created content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
- Developed and implemented a comprehensive social media strategy for provided services.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Researched current trends in the industry to identify opportunities for growth through new social media outlets.
- Managed day-to-day interactions with followers and responded promptly to any inquiries.
- Effectively responded to negative feedback and reviews.
- Facilitated weekly meetings to brainstorm creative ideas for campaigns across different channels.
- Coordinated paid advertising campaigns across multiple platforms to increase brand awareness and engagement levels.
- Organized online events such as contests/giveaways, to engage users organically.
- Wrote social media content to increase engagement with customers.
- Created social media marketing strategies and oversaw management of accounts.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Utilized multiple platforms (ie: Facebook, TikTok, etc.,) to promote services and content.
Human Resources Coordinator
ViaQuest Inc
Cincinnati, OH
08.2022 - 05.2023
- Partner with human resource management team to communicate and administer various policies, procedures, laws, regulations, and standards to all employees
- Lead human resource team to create, maintain, and administer new employee onboarding orientation
- Manage all employee files
- Administer organizational and developmental goals to all new employees
- Assist operation managers to complete goal audits for employees on an annual basis
- Leads off-boarding process by processing all voluntary and involuntary terminations and notifying all departments accordingly
- Manage human resource audits for employee information to ensure compliance within all areas of human resources
- Answer questions from employees on policy or procedure in a timely fashion
- Assist the human resource team by recommending new strategies and approaches to support the success of the organization
- Provide support to the recruitment team
- Verify and audit all i-9 employment eligibility forms
- Assist trainers with onboarding and orientation
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments, and grievances
Sales Consultant
Village Green
Cincinnati, OH
10.2020 - 04.2021
- Maintain knowledge in a variety of data management, analysis programs, presentation programs, and word processors (i.e.: G- Suites, and Microsoft Office Suites)
- Fostered relationships with residents to expand customer base and retain business
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Cultivated productive relationships with existing residents through exceptional follow-up after sales
- Listened to prospects to understand their needs and refer them to an optimal residence.
- Developed key customer relationships to increase sales
- Developed targeted lists and new business opportunities, accelerating the sales process to achieve results
- Comply with established policies related to fair housing
- Regularly recognized for reaching “Top Closer” status actively from December 2020 to April 2021
- Converted outside leads to appointments resulting in a closing ratio of over 80%
Education
Certification of Completion in Ohio Real Estate Finance, Law, Principle And Practices, And Appraisal - Real Estate
Hondros College of Real Estate
01.2022
School Diploma - General Education
New Richmond High
05.2020
University of Cincinnati Clermont Campus
Batavia, OH01.2020
Skills
- New Employee Orientations
- HR Policies and Procedures Expertise
- Sales Strategies
- Analytics and Reporting
- Online marketing and Advertising
- Staff Management
Timeline
Leasing Consultant
Hills Property Management
07.2023 - 02.2024
Human Resources Coordinator
ViaQuest Inc
08.2022 - 05.2023
Sr. Social Media Coordinator
Ante Carpentry
10.2020 - 07.2023
Sales Consultant
Village Green
10.2020 - 04.2021
Certification of Completion in Ohio Real Estate Finance, Law, Principle And Practices, And Appraisal - Real Estate
Hondros College of Real Estate
School Diploma - General Education
New Richmond High
University of Cincinnati Clermont Campus
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