Crysta C Ryder

• Create, verify and maintain applicable data for the Criminal Justice Information Services section, which includes Uniform Crime Reporting and Applicant Tracking Unit.
• Make independent decisions and conclusions on behalf of the State; resolve problems accurately.
• Responsible for the accuracy and dissemination of the criminal Justice record information as required by the FBI.
• Process records, according to statutes, promulgated rules, policies and procedures.
• Identify, update and correct discrepancies in Criminal Justice Information.
• Retrieve and disseminate criminal justice information services section data and records to law-enforcement and non-law-enforcement and criminal justice and non-criminal justice personnel as authorized.
• Utilize a complete understanding, interpretation and comprehension of Wyoming state statutes to analyze, interpret and evaluate criminal justice, legal information and or utilize state resources appropriately.
• Utilize expert knowledge to resolve issues and create a more productive work environment.
• Reviewed and validated criminal record submissions to ensure compliance with NIBRS standards, supporting accurate data reporting for law enforcement agencies in Wyoming.
• Advise agencies of errors and incorrect data, through email or telephone, and instruct and educate on how to correct record submission quickly and efficiently.
• Assist with onboarding of new agencies through comprehensive and thorough one on one education and instruction on how to correctly interpret criminal records and report to the state.
• Act as a liaison between the state criminal justice community and the general public.
• Compiles, records, collates and reports statistics.
• Responsible for the administrative management of day to day operations, programs, projects, essential assets, human resources related data and all other duties as assigned.
• Provide communication on all projects or program areas to ensure the smooth operation of day to day business.
• Schedule and maintain appointments for background check applicants needing fingerprinting services.
• Complete tasks associated with criminal justice and non-criminal justice requests from criminal history record information because of fingerprint submission which includes the receipt of fingerprint cards and fees, data input, auditing, tracking, processing and mail responses to requesting entities.
• Provide answers or information to the public with proper coordination with the Director, Deputy Directors and Commanders.
• Helped train new staff on data entry procedures and record management protocols.
• Conducted quality control audits to ensure consistent adherence to standards.
• Maintained confidentiality in handling sensitive materials, protecting State and applicant information from unauthorized access or disclosure.

• Greeted and assisted visitors, ensuring a welcoming environment.
• Schedule and maintained appointments for background check applicant needing fingerprinting services.
• Managed incoming calls, directing inquiries to appropriate personnel, included the Director, Deputy Directors, Commanders, Crime Lab Analysts and Agents across the state of Wyoming.
• Scheduled appointments and maintained calendar for conference rooms, optimizing workflow.
• Processed confidential information and maintained records with accuracy.
• Assisted in onboarding new employees by providing orientation support and resources.
• Provided administrative support to various departments, fostering interdepartmental collaboration.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected applicant fees and payments.
• Handled sensitive applicant information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Act as a liaison between the state criminal justice community and the general public.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Enhanced security by monitoring visitor access according to FBI protocols.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Administered travel voucher distribution for entire agency, ensuring compliance with policies.

• Managed daily cleaning operations for residential and commercial properties, ensuring high standards of cleanliness.
• Developed customized cleaning plans tailored to client needs, enhancing customer satisfaction.
• Implemented inventory management system for cleaning supplies, reducing costs and waste.
• Conducted regular quality inspections to ensure compliance with industry standards and client expectations.
• Streamlined scheduling processes to optimize workforce efficiency and minimize downtime.
• Established strong relationships with clients through exceptional service delivery and communication skills.
• Resolved client concerns promptly, fostering long-term partnerships within the community.
• Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
• Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
• Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
• Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
• Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
• Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
• Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
• Hired and Collaborated with others on large-scale cleaning projects, completing tasks quickly and effectively.
• Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.

30 Credit Hours

13 Credit Hours

17 Credit Hours