Maria Percy
Anchorage,AK
Summary
Encouraging person, analytical problem-solver, and energetic professional with great poise. Leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Remotely
CREDIT MANAGEMENT SEASONAL
Abilene, TX
- Remote.
- Typing.
- Set up payment plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Translate.
Customer Service
SONIC COMPANY
Lake Charles, LA
06.2017 - 12.2017
- Preparation of food, stocking, maintenance, taking orders, cooking, cleaning of facilities, and services areas.
- Management.
- Training new staff.
Case Manager
West Central Texas Of Governments
Abilene, Texas
01.2022 - 08.2022
- Helped client's receive appropriate, high-quality and independent life at their home.
- Assessing clients’ physical and mental wellness, needs, preferences and abilities
- Working with clients, family and friend to keep their family member safe and independent.
- Following-up every months with clients'.
- Recording clients' progress with referrals.
Sales Management
Metro PCS
Abilene, Texas
- Developed and implemented comprehensive salesperson training program.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Contacted customers to immediately find resolutions for escalated issues.
Server Manager
MOD Pizza
Pembroke Pines, FL
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2018
Skills
- Ability to work independently in a fast-paced, team oriented organization
- The ability to work both independently and as part of a team, following precise protocols
- Excellent organizational and time-management skills
- Strong analytical
- Excellent written and verbal communication skills
- Motivated, friendly and confident interacting with people
- Administration and Reporting
- Enjoy working outdoors
- Computer ability
- Proficient in
- Microsoft Office
- 85 Wpm
- Closing sales
- Goal setting and forecasting
- Time Management
- Quality Assurance
- Employee Performance Reviews
- Social Media Platforms
- Monthly Inventory
- Microsoft PowerPoint
- Customer Experience Management
- Leadership
Certification
High School Diploma, 2019
Pembroke Pines, FL
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
West Central Texas Of Governments
01.2022 - 08.2022
Customer Service
SONIC COMPANY
06.2017 - 12.2017
Customer Service Remotely
CREDIT MANAGEMENT SEASONAL
Sales Management
Metro PCS
Server Manager
MOD Pizza
High School Diploma -
Charles W Flanagan High School
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