Crystal Aboytes
Premier Orthopedic Specialist of Tulsa
8
years of professional experience
Compassionate and organized medical receptionist with extensive experience in front desk operations and patient relations. Known for optimizing appointment management and maintaining accurate patient records, ready to support seamless healthcare delivery and improve patient experiences.
Work History
Medical Receptionist
3 Years 10 Months- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Assisted in front desk operations, providing exceptional customer service to enhance patient experience.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Maintained patient records using electronic health record systems, improving data retrieval speed.
- Processed insurance claims and verified coverage, ensuring accurate billing practices.
- Submitted prior authorizations for imaging and surgical procedures.
Medical Receptionist
3 Years 9 Months- Coordinated patient scheduling and appointment confirmations to enhance office efficiency.
- Managed electronic medical records with precision, ensuring confidentiality and compliance standards.
- Facilitated communication between patients and healthcare providers to streamline service delivery.
- Oversaw billing processes, verifying accuracy of patient accounts and insurance claims submissions.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Completed clerical duties and tasks for clinic administration.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
GED
Skills
Patient registration
Appointment management
Referral verification
Insurance authorizations
Billing support
Workflow optimization
Co-payment collection
EMR / EHR
Records management
Medical office procedures
Front desk operations
Telephone etiquette
Patient support
Insurance authorizations
Payment processing
Data entry
Microsoft office
Administrative support
Collaboration and teamwork
Time management
Administrative support
Timeline
Medical Receptionist
Premier Orthopedic Specialist of Tulsa
10.2022 - CurrentRead More
Medical Receptionist
Tahlequah Orthopedic & Sports Medicine
01.2019 - 10.2022Read More
Wagoner High School
GED
Read More