Summary
Overview
Work History
Education
Skills
Languages
Professional Singer
Timeline
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Crystal Aceves

Summary

Strong leader and easy to work with. I am a problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am known for creating a positive workplace culture and drive high-performing teams.

Overview

8
8
years of professional experience

Work History

Operating Partner

Panera Bread
09.2019 - 12.2022
  • Lead a team of approximately 40 team members and oversaw daily cafe operations.
  • Managed effective customer service and quality assurance programs to protect business reputation.
  • Developed 7 Team Members into Managers, two Managers into Assistant Managers, and one Assistant Manager into a General Manager.
  • Established performance goals for employees and developed our cafe into a Certified Training Environment .
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success. We maintained the highest standards in performance metrics for 6 months, earning myself the Operating Partner title
  • December 2021, my cafe was ranked #5 in the entire company for overall performance. The performance metrics included sales growth over the year prior, turnover, customer satisfaction, order accuracy, food waste, controllable profit, and labor management.

Market Training Manager

Panera Bread
09.2018 - 09.2019
  • Oversaw and lead training in multiple Panera Bread locations.
  • Developed and implemented comprehensive training program to increase employee productivity and morale through Dough101, The Proof class, and Build the Trainer.
  • Conducted orientation sessions and organized on-the-job training for new hires and new managers.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Managed development of e-learning training materials and activities to enhance learning experiences.

Shift Supervisor

Panera Bread
08.2016 - 09.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Team Lead

Panera Bread
12.2014 - 08.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

In Progress - Business Administration

California Polytechnic State University - Pomona
Pomona, CA
05.2025

Business Administration

Mount San Antonio Community College
Walnut, CA
08.2019

Skills

  • Business Consulting
  • Regulatory Compliance
  • Program Oversight
  • Training and Development
  • Strategic Planning
  • Marketing
  • Recruitment and Hiring
  • Customer Relationship Building

Languages

Spanish
Professional Working

Professional Singer

Sang the National Anthem for the Lakers in 2013. Sang on Fox11's GoodDay LA TV Show for American Idol competition. Sang live on KCAA Radio Show. Currently singing with the Bumptown Band.

Timeline

Operating Partner

Panera Bread
09.2019 - 12.2022

Market Training Manager

Panera Bread
09.2018 - 09.2019

Shift Supervisor

Panera Bread
08.2016 - 09.2018

Team Lead

Panera Bread
12.2014 - 08.2016

In Progress - Business Administration

California Polytechnic State University - Pomona

Business Administration

Mount San Antonio Community College

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Crystal Aceves