CRYSTAL ADAMS KING
USAA
Queen Creek,AZ
Summary
Leadership professional with more than eleven years of progressive experience leading operations, developing high-performing teams, and improving organizational performance across insurance, retail, hospitality, and customer service. Recognized for coaching employees, optimizing processes, and leading with integrity. Currently serving as a Senior Auto Appraiser at USAA while completing a Bachelor of Arts in Organizational Leadership.
Work History
Senior Auto Appraiser
- Manage complex claims, negotiate with repair facilities, analyze repair estimates, and balance customer advocacy with business objectives while maintaining quality and compliance.
Store Manager
- Led a high-volume retail operation, developed future leaders, managed financial performance, improved operational execution, and fostered an inclusive, high-performing culture.
Assistant Manager
- Supervised operations, coached team members, and supported service excellence.
Assistant Manager
- Supported staffing, scheduling, training, and daily operational leadership.
Editor-in-Chief
- Directed editorial planning, coordinated contributors, and managed publication deadlines.
Education
Bachelor of Arts - Organizational Leadership
Expected Graduation: 2026
Skills
Store operations
Problem-solving
Team leadership
Team leadership and coaching
Employee training
Goals and performance
Operations management
Leadership development
LEADERSHIP PHILOSOPHY
"I believe organizations achieve lasting success by investing in people. My leadership approach emphasizes coaching, accountability, collaboration, ethical decision-making, and continuous improvement."
Timeline
Editor-in-Chief
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Assistant Manager
AMC Theatres
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Assistant Manager
Buffalo Wild Wings
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Store Manager
Starbucks Coffee Company
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Senior Auto Appraiser
USAA
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UMass Global
Bachelor of Arts from Organizational Leadership
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