Crystal Addis
Mount Hope,WV
Summary
Dedicated Toll Collector knowledgeable in toll both equipment and cash register operations. Excellent communication and interpersonal skills. Familiar with company standards and procedures. Managing high-intensity workloads and performing under extreme weather conditions.
Overview
10
10
years of professional experience
Work History
Toll Collecter
West Virginia Parkways Authority
08.2021 - Current
- Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
Front Desk Receptionist
Country Inns & Suites By Radisson
02.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Representative
Gabe's Department Store
08.2014 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Green County Career Center
Xenia, OHSkills
- Multitasking proficiency
- Dependability
- Money Handling
- Interpersonal communication skills
Timeline
Toll Collecter
West Virginia Parkways Authority
08.2021 - Current
Front Desk Receptionist
Country Inns & Suites By Radisson
02.2020 - 08.2021
Customer Service Representative
Gabe's Department Store
08.2014 - 05.2020
High School Diploma -
Green County Career Center
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