Crystal Allen
Herriman,UT
Summary
I feel that I am a personable Customer Service Representative that enjoys interacting and maintaining a positive rapport with customers. I have a strong work ethic and I quickly master new skills. Im seeking to gain employment with a company or institution that offers me a consistently positive atmosphere to learn and inspire me to enhance my skills.
Overview
16
16
years of professional experience
Work History
Lab Service Manager
MedQuest Testing Services
North Salt Lake, UT
02.2019 - Current
- Process lab requests
- Call patients to collect payment and facilitate lab draw
- Triage results to providers
- Maintain accurate records of patients and lab requests
- Review customer billing statements for accuracy
- Ship lab kits to patients
- Review inventory levels and order supplies to keep draw supplies in stock
- Resolve lab order issues through both Quest and Labcorp
- Build positive relationships with all patients and providers
- Promote our lab services at Worldlink Medical conferences
Customer Care Representative
Nutrascriptives
North Salt Lake, UT
02.2019 - Current
- Answer customer inquiries over the phone and via email.
- Document customer complaints and concerns
- Assist customers in navigating through website features and functions.
- Process supplement orders accurately and efficiently
- Promote our supplements and services at Worldlink Medical conferences
- Keep customer account information accurate and current
- Build positive relationships with all customers and providers
- Train providers on supplement ordering application
- Process all supplement order returns
Nutrascriptives Shipping Clerk
Nutrascriptives (MedQuest)
North Salt Lake, UT
02.2017 - 02.2019
- Fulfilled and labeled supplement orders accurately against QA sheet to confirm correct destination and carrier.
- Stocked and organized supplement shelves in alphabetical order
- Maintained an organized and fully stocked shipping area
- Received and labeled supplement PO's
- Performed a monthly inventory count of supplements
- Operated forklifts and pallet jacks to unload and transport supplement orders
- Identified damaged items to be placed in quarantine area
Shipping Clerk
MedQuest Pharmacy
North Salt Lake, UT
09.2008 - 02.2017
- Received and distributed incoming packages to designated departments or personnel.
- Maintained inventory of shipping materials and supplies.
- Maintained an organized and fully stocked shipping station
- Operated forklift for incoming and outgoing materials
- Scanned and counted prescriptions to ensure order was fulfilled accurately
- Checked items to be shipped against QA sheet to confirm correct destination and carrier.
Education
High School Diploma -
Valley High School
South Jordan, UT06-2009
Skills
- Customer Service
- Relationship Building
- Inventory Management
- Priority Management
- Positive Attitude
- Team collaboration
- Supply Ordering
Custom
*Its worth noting all of these companies are under the same umbrella of MedQuest/Innovations group. I have worked at Innovations Group for 15 years in 4 departments. I work for MTS and Nutrascriptives concurrently as I split my time between both rolls.
Timeline
Lab Service Manager
MedQuest Testing Services
02.2019 - Current
Customer Care Representative
Nutrascriptives
02.2019 - Current
Nutrascriptives Shipping Clerk
Nutrascriptives (MedQuest)
02.2017 - 02.2019
Shipping Clerk
MedQuest Pharmacy
09.2008 - 02.2017
High School Diploma -
Valley High School
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