Crystal Almodovar
Staten Island ,NY
Summary
Adept at managing high-stress situations and enhancing customer loyalty, as demonstrated at Ezpass. Specializes in appointment scheduling and possesses advanced phone and email etiquette. Proven track record in improving patient and customer experiences through effective communication and multitasking skills. Achieved significant dispute resolutions and patient trust at Premiere Family Dentistry.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Premiere Family Dentistry
01.2023 - 07.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Customer Service Representative
Ezpass
09.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Aide
Freedom Care
09.2016 - 03.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Psychology
Post University
Waterbury, CTSkills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
Timeline
Dental Receptionist
Premiere Family Dentistry
01.2023 - 07.2024
Customer Service Representative
Ezpass
09.2021 - 09.2023
Home Health Aide
Freedom Care
09.2016 - 03.2021
Psychology
Post University
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