Crystal Anaya
Palmdale,CA
Summary
High-achieving Manager with extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player comfortable working independently. Outstanding knowledge of new releases, customer favorites and highly reviewed merchandise selections. Comfortable making purchase recommendations for readers of all types.
Overview
17
17
years of professional experience
Work History
Lead Bookseller
Barnes & Noble
Palmdale, CA
09.2021 - Current
- Conducted regular inventories to monitor stock levels and identify any discrepancies.
- Performed daily opening and closing duties such as counting money in the cash drawer and preparing bank deposits.
- Provided excellent customer service while helping customers find the right books for their needs.
Store Manager
The UPS Store Inc.
Palmdale, CA
11.2018 - 12.2020
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
Receiving Manager
Barnes & Noble
Palmdale, CA
04.2007 - 02.2018
- Managed and organized the receiving of all incoming shipments.
- Ensured accuracy in recording product information into inventory system.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-1998
Skills
- Reading recommendations
- Book Ordering
- Visual displays
- Employee Scheduling
- Organizational abilities
- Cash Handling
- Self Motivation
- Problem-Solving
Timeline
Lead Bookseller
Barnes & Noble
09.2021 - Current
Store Manager
The UPS Store Inc.
11.2018 - 12.2020
Receiving Manager
Barnes & Noble
04.2007 - 02.2018
High School Diploma -
Palmdale High School
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