Crystal Anderson

• I check in and out semi truck drivers from Amazon, UPS, USPS, and many others who rent space in our yards they also deliver for us. It is a huge job base I work every yard that Amazon has, almost 400 different yards here in the USA and Canada
• I utilize 6 high tech cameras to communicate with the drivers. I effectively and efficiently treat each one with the same high standards as everyone gets.
• Notified production team immediately if any problems occurred with microphone operation or any other audio-related issue.
• Collaborated with team members to optimize workflow processes.
• Learned and followed safety and emergency procedures.
• Collaborated with coworkers to perform projects quickly and meet business goals.
• Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
• Maintained accurate records of material movements and equipment usage.
• Maintained records of work completed for each job site visit in accordance with company standards.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked with cross-functional teams to achieve goals.

• Deliver outstanding carrier and driver experience/solutions in a contact center environment through researching, problem-solving, setting appropriate expectations and working within the Amazon transportation network.

• Exceeded customer satisfaction by finding creative solutions to problems.

• Support workload surges, and or weather related operations as needed to include working significant overtime during designated high volume peaks up to 60 hours weekly.

• Work with cross functional teams use analytical skills to drive data driven decision and effectively communicate insights to others across transportation operations management(Tom), Amazon freight partners, and fleet.

• Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

• Use cameras to verify what I can. Also to contribute maintaining the safest procedures possible for anyone and everyone entering the Amazon facility yard!

• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Developed strong customer relationships to encourage repeat business.
• Handled customer inquiries and complaints in a timely manner.

• Cashier, POS PC system
• Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
• Balanced daily transactions on a computerized point-of-sale system.
• Accurately recorded orders on cash register and point-of-sale system.
• Checked food before serving it to customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Informed customers of daily specials and signature menu items.
• Assisted in training new servers.
• Upheld high standards of sanitation in accordance with health department regulations.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Drive customers to and from requested destinations
• Engage in conversation with guest if they so choose
• Follow driving laws and get customers to destinations in a timely and safe manner
• Assisted passengers with loading and unloading their luggage.
• Achieved consistently high customer scores due to exceptional service.

• Navigate using GPS to customers chosen restaurant (or Walmart) for food delivery to either customers place of business or home
• Handle orders with care and promptly and safely get orders to customers
• Maintain a clean and safe driving vehicle to ensure great customer service
• Followed all traffic laws and regulations to ensure safe and efficient delivery operations.