Crystal Armioia
Casa Grande,AZ
Summary
Dynamic Animal Shelter Manager with a proven track record at Valley Humane Society Az, excelling in shelter operations and compassionate communication. Enhanced resident satisfaction through effective animal behavior assessments and developed safety protocols. Skilled in donor relations and problem-solving, fostering a collaborative environment that improved service delivery and operational efficiency.
Overview
15
15
years of professional experience
Work History
Animal Shelter Manager
Valley Humane Society Az
08.2016 - 01.2026
- Managed daily operations of shelter, ensuring efficient service delivery to residents.
- Coordinated intake and assessment processes for new residents, fostering a welcoming environment.
- Developed and implemented safety protocols to maintain a secure living space for all occupants.
- Trained new staff on shelter policies and procedures, promoting consistent care standards.
- Oversaw inventory management of supplies, ensuring availability for daily shelter operations.
- Collaborated with community partners to secure additional resources and support for shelter initiatives.
- Conducted regular evaluations of resident needs, adjusting programs to improve overall satisfaction.
Program Facilitator
CoreCivic- Saguaro
02.2024 - 12.2025
- Facilitated program activities, ensuring alignment with organizational goals and participant needs.
- Coordinated training sessions, enhancing staff skills and knowledge of programming initiatives.
- Developed educational materials, improving participant engagement and learning outcomes.
- Monitored program effectiveness, identifying areas for improvement and implementing solutions.
- Trained in Motivational Interviewing, Evidence Based Practices, Group Facilitation and Training for Trainers.
- Assisted in data collection and analysis, informing strategic decisions for program enhancements.
- Provided guidance to team members, fostering a collaborative work environment and skill development.
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
- Monitored participant progress throughout the program, adjusting content delivery as needed to ensure optimal comprehension levels were achieved.
Operations Manager
Marshalls Department Store
09.2010 - 01.2015
- Streamlined operational workflows to enhance productivity across multiple departments.
- Developed and implemented process improvements leading to increased efficiency and reduced costs.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement.
- Conducted regular performance reviews to assess team effectiveness and identify training needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Associate of Science - Criminal Investigations
Everest College
Phoenix, AZ06-2010
Skills
- Shelter operations
- Animal care
- Compassionate communication
- Animal behavior assessment
- Donor relations
- Facility maintenance
- Customer service
- Problem-solving abilities
Accomplishments
- Supervised team of 20 staff members.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time off401k matchTimeline
Program Facilitator
CoreCivic- Saguaro
02.2024 - 12.2025
Animal Shelter Manager
Valley Humane Society Az
08.2016 - 01.2026
Operations Manager
Marshalls Department Store
09.2010 - 01.2015
Associate of Science - Criminal Investigations
Everest College