Crystal Arnett
Salyersville,KY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Manager
Dairy Queen Grill & Chill
Salyersville, KY
06.2023 - Current
- Oversaw daily operations and ensured smooth service during peak hours.
- Managed team schedules and delegated tasks to enhance workflow efficiency.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Nursing and Rehabilitation
Cook aid
Salyersville, KY
11.2021 - 03.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Education
Magoffin County High School
Salyersville, KYSkills
- Customer service
- Team management
- Staff training
- Problem solving
- Staff management
- Relationship building
Timeline
Manager
Dairy Queen Grill & Chill
06.2023 - Current
Nursing and Rehabilitation
Cook aid
11.2021 - 03.2023
Magoffin County High School