CRYSTAL ATKINSON
Niagara Falls,NY
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Modern Disposal
04.2024 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
THEFT AND FIRE EXAMINER
GEICO
04.2022 - 10.2023
- Communicated with customers via email or verbally to handle claim issues
- Built positive relationships with customers by providing friendly and helpful service
- Completed Recorded Statements to obtain clear details
- Identified suspicious activities and reported them promptly for review
- Reviewed documentation such as Police Reports, Phone Records, Financial Records and Photos to confirm information
- Collaborated with other internal examiners
- Ensured compliance with all State Regulations
- Obtained and maintained State Licensing
CLAIMS ADJUSTER
GEICO
09.2015 - 04.2022
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Communicated regularly with customers via phone calls, emails or letters regarding status updates or additional documentation requests
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Utilized various computer software programs and databases
- Conducted interviews and recorded statements with insureds, claimants and witnesses to facilitate fair claims investigations
- Payed and processed claims within designated authority level
CUSTOMER SERVICE CASHIER
Walmart
09.2005 - 06.2015
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built positive relationships with customers by providing friendly and helpful service
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Received payment by cash, check, credit cards, vouchers or automatic debits
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Assisted customers with product selection, inquiries, and order customization requests
Education
Medical Assistant - NO DEGREE
Niagara County Community College
GED - COMPLETED COURSEWORK TOWARDS
Niagara Falls High School
Niagara Falls, NY01.2004
Skills
- Ethical Judgment
- Written Communication
- Organizational Skills
- Multitasking
- Time Management
- Decision Making
- Confidentiality
- Scheduling
- Computer Literacy
- Empathy and Sensitivity
- Customer Service
- Conflict Resolution
- Attention to Detail
- Active Listening
- Claims Handling
- Damage Assessment
- Documentation Review
- Self Motivation
- Call center experience
- Positive and professional
Timeline
Customer Service Representative
Modern Disposal
04.2024 - Current
THEFT AND FIRE EXAMINER
GEICO
04.2022 - 10.2023
CLAIMS ADJUSTER
GEICO
09.2015 - 04.2022
CUSTOMER SERVICE CASHIER
Walmart
09.2005 - 06.2015
GED - COMPLETED COURSEWORK TOWARDS
Niagara Falls High School
Medical Assistant - NO DEGREE
Niagara County Community College
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