Crystal Augustine
Beavercreek,OH
Summary
Dynamic Hair Salon Manager with a proven track record at Michaels Salon and Day Spa, excelling in customer service and marketing strategies. Skilled in appointment scheduling and problem-solving, I enhanced client retention and satisfaction while implementing effective safety protocols. Committed to fostering a high-performing team through training and constructive feedback.
Overview
11
11
years of professional experience
Work History
Hair Salon Manager
Michaels Salon and Day Spa
Centerville, OH
06.2012 - 07.2023
- Oversaw daily salon operations, ensuring high service quality and customer satisfaction.
- Managed scheduling and staff assignments to optimize workflow and efficiency.
- Trained new employees on salon procedures, product knowledge, and customer service standards.
- Developed marketing strategies to increase client retention and attract new customers.
- Implemented inventory management systems to track supplies and reduce costs.
- Conducted performance evaluations, providing feedback to enhance team productivity.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Coordinated special events and promotions to drive sales and elevate brand visibility.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
Education
Bachelor of Liberal Arts - Liberal Arts And Sciences
Wright State University
Dayton, OH12.2017
Skills
- Appointment scheduling
- Marketing and promotions
- Salon safety protocols
- Customer service
- Problem-solving skills
- Cleanliness and sanitation
- Decision-making skills
- Hiring and terminating
Timeline
Hair Salon Manager
Michaels Salon and Day Spa
06.2012 - 07.2023
Bachelor of Liberal Arts - Liberal Arts And Sciences
Wright State University