Crystal Baker
Las Vegas,NV
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
9
9
years of professional experience
Work History
Administrative Warehouse Assistant
Man Power Staffing Agency
Las Vegas , NV
2021.10 - 2022.06
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created shipping labels to complete daily order processing.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Verizon Tech Coach
Asurion Insurance Services
Las Vegas , NV
2017.07 - 2021.11
- Troubleshoot phones and other electronic devices in your home .
- Transfer your contacts, photos, and videos from one device to another.
- Optimize your device's performance (battery, speed, storage,
- Discover apps to help you use your device to its fullest potential
- Connect with wireless networks and other wireless devices in and out of your home.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Customer Care/Social Media Coordinator/TechSupport
UPS
Las Vegas , NV
2014.03 - 2018.03
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Interacted with UPS customers and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Serving as brand ambassender protecting the company's brand.
- Monitored posts and responses from spam and took necessary steps to alleviate such threats.
- Tracked and provided information on customers packages and arrival dates.
- Strategized and developed video content for client's website and social media publications.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Mt Pleasant High School
San Jose, CACanada College
Redwood City, CASkills
- Performance Goals
- Computers and Technology
- Supply Inventory Control
- Confidentiality and Data Protection
- Microsoft Excel
- Office Equipment Operation
- Office Supplies and Inventory
- Multitasking and Time Management
- Document and File Management
- Operations and Logistics
- Electronic Records Management
- Customer Orders
- Order Placement
- Database Maintenance
- Social Media Updating
- Website Updating
- Purchase Orders
- Reception Duties
- Case File Management
- Benefits Programs
- Constructive Feedback
- Effective Project Management
Timeline
Administrative Warehouse Assistant
Man Power Staffing Agency
2021.10 - 2022.06
Verizon Tech Coach
Asurion Insurance Services
2017.07 - 2021.11
Customer Care/Social Media Coordinator/TechSupport
UPS
2014.03 - 2018.03
High School Diploma -
Mt Pleasant High School
Canada College
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