Crystal Baldwin-White
Birmingham
Summary
Dedicated customer service professional with a strong track record in issue resolution, maintaining service quality, and relationship-building. Known for reliability and calmness under pressure, ensuring customer satisfaction and repeat business. Proactive customer service representative with over 8 years of experience in resolving inquiries and delivering product knowledge. Proven ability to manage stress and build lasting customer relationships, driving repeat business and enhancing service quality.
Overview
8
8
years of professional experience
Work History
NexRep
Customer Service Department
Portland
08.2017 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and recommendations to customers directly.
- Monitored and maintained service quality in compliance with standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Pine Forest High Scholl
Pensacola,FL05-2009
Skills
- Customer service
- Product knowledge
- Issue resolution
- Service quality monitoring
- CRM software
- Customer relationship management
- Problem solving
- Conflict resolution
- Stress management
Timeline
NexRep
Customer Service Department
08.2017 - Current
High School Diploma -
Pine Forest High Scholl
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