Crystal Ballesteros
Las Vegas,NV
Summary
Results-driven professional recognized for success in optimizing processes and enhancing team workflows. Strong attention to detail combined with a proactive mindset leads to effective problem resolution. Capable of multitasking in dynamic settings while maintaining high-quality standards. Focused on delivering measurable improvements and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Macy's
Las Vegas, NV
12.2022 - Current
- Provided training support to new employees on customer service protocols.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Developed strong relationships with clients through personalized communication strategies.
Beauty Advisor
Macy's
Las Vegas, Nevada
04.2023 - 04.2025
- Educated customers on skincare routines using brand-specific knowledge and expertise.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Retail Sales Lead
Tuscany Suites & Casinos
Las Vegas, NV
07.2021 - 09.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored sales trends and provided feedback for operational improvements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led team in delivering exceptional customer service experiences.
Lead Key Holder
Bath & Body Works
Las Vegas, NV
09.2019 - 02.2020
- Directed and supervised staff performance.
- Trained, managed and motivated employees to promote professional skill development.
- Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
- Supervised daily store operations and ensured compliance with company policies.
Key Holder Supervisor
Alex and Ani
Las Vegas, NV
04.2019 - 09.2019
- Analyzed weekly sales reports to identify trends or issues.
- Managed daily store operations and ensured team adherence to company policies.
- Responded promptly to customer inquiries regarding product availability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
B. Iconic
Las Vegas, NV
12.2016 - 02.2019
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Sales Associate
Kate Spade
Las Vegas, NV
08.2017 - 01.2019
- Collaborated with team members to achieve daily sales goals and objectives.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Engaged customers with personalized service to enhance shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Supervisor
Magnet Max
Las Vegas, NV
07.2015 - 07.2015
- Developed strategies to improve team performance and productivity.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
High School Diploma -
Golden West High School
Visalia, CA06-1998
Skills
- Customer service
- Team management
- Adaptive leadership
- Customer relationship management
- Effective communication
- Decision-making
Timeline
Beauty Advisor
Macy's
04.2023 - 04.2025
Customer Service Specialist
Macy's
12.2022 - Current
Retail Sales Lead
Tuscany Suites & Casinos
07.2021 - 09.2022
Lead Key Holder
Bath & Body Works
09.2019 - 02.2020
Key Holder Supervisor
Alex and Ani
04.2019 - 09.2019
Sales Associate
Kate Spade
08.2017 - 01.2019
Store Manager
B. Iconic
12.2016 - 02.2019
Supervisor
Magnet Max
07.2015 - 07.2015
High School Diploma -
Golden West High School