Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Banks

7326 Neo Street Apt N ,CA

Summary

Experienced in case management and security, I have successfully supported vulnerable populations while maintaining safety in high-risk environments. As a case manager, I handled caseloads of up to 40 clients and was successful in housing multiple individuals by connecting over 80% to permanent housing and essential services. I also helped reduce relapse rates through individualized support plans and consistent follow-up. In my security role, I maintained a 100% incident-free record and was recognized for quickly and professionally de-escalating critical situations. My combined experience reflects a strong commitment to empathy, safety, and effective problem-solving.

Overview

14
14
years of professional experience

Work History

Case Manager

First To Serve
02.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted in providing housing solutions for individuals and families.

Substitute Campus Safety Officer

Centinella Valley School District
04.2022 - 04.2025
  • Patrol school grounds.
  • Observe and report any suspicious activity.
  • Make sure students are followings school guidelines.
  • Prevent any safety hazards on or near school grounds.

Safety Associate/ Case Manager

PATH
02.2023 - 03.2025

Monitored dormitories and building perimeters to ensure safety of guests and staff.

Conduct initial assessments for guests entering the program.

Completed intake process for all new guest

Updated files in guest files

Connected guests to appropriate support services.

Assisted guests in securing long-term housing.

Maintain current bed count records by checking and updating in EXCEL.

Prepared documentation for guest behavior, including Behavioral Contracts and Terminations.

Documented case details in HMIS

Managed daily events and EOS through Outlook.

CPR on any guest if needed during medical emergencies

Security Officer

VA Hospital
01.2021 - 02.2022
  • Company Overview: Los Angeles
  • Patrol inside & outside perimeter of hospital
  • Wand vets & check bags for contraband or weapons to enter emergency room facility
  • Hourly reports on Track-Tick
  • Observe & report incidents
  • Covid-19 Screening
  • Emergency Crisis Response
  • Los Angeles

Floor Supervisor

Tiki Sports Bar
03.2018 - 05.2020
  • Money Assortation
  • Customer Service
  • Mixologist Preparations
  • Observe and Report Directly to Owner

Unarmed Security Professional

Staff Pro
05.2015 - 04.2018
  • Providing a safe and secure environment for the clients.
  • Full foot patrols of the properties and minoring the cameras.
  • Removing the Trespassing Individuals as well as other Unwelcomed Guest
  • High rises, Residential
  • On Call Volunteer

Customer 1st Clerk

Stater Bros
08.2015 - 01.2016
  • Company Overview: Los Angeles, CA
  • Sanitized Facilities
  • Provided precise and direct help to all customers.
  • Customer Service
  • Los Angeles, CA

Receptionist

R WILLIAMS Trucking
06.2011 - 03.2013
  • Company Overview: Lakewood, CA
  • Performing ad-hoc administrative duties.
  • Scheduling appointments, Answering, forwarding, and screening phone calls.
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes.
  • Lakewood, CA

Education

Physical Therapist Assistant - undefined

Cerritos Community College
Cerritos, California
07.2025

High School Diploma - General Education

Downey High School
Downey, California
06.2011

Skills

  • Security Professional
  • Typing Skills
  • Customer Service
  • Excel
  • Outlook
  • Crisis Prevention

Timeline

Case Manager

First To Serve
02.2025 - Current

Safety Associate/ Case Manager

PATH
02.2023 - 03.2025

Substitute Campus Safety Officer

Centinella Valley School District
04.2022 - 04.2025

Security Officer

VA Hospital
01.2021 - 02.2022

Floor Supervisor

Tiki Sports Bar
03.2018 - 05.2020

Customer 1st Clerk

Stater Bros
08.2015 - 01.2016

Unarmed Security Professional

Staff Pro
05.2015 - 04.2018

Receptionist

R WILLIAMS Trucking
06.2011 - 03.2013

Physical Therapist Assistant - undefined

Cerritos Community College

High School Diploma - General Education

Downey High School
Crystal Banks