
Experienced in case management and security, I have successfully supported vulnerable populations while maintaining safety in high-risk environments. As a case manager, I handled caseloads of up to 40 clients and was successful in housing multiple individuals by connecting over 80% to permanent housing and essential services. I also helped reduce relapse rates through individualized support plans and consistent follow-up. In my security role, I maintained a 100% incident-free record and was recognized for quickly and professionally de-escalating critical situations. My combined experience reflects a strong commitment to empathy, safety, and effective problem-solving.
Monitored dormitories and building perimeters to ensure safety of guests and staff.
Conduct initial assessments for guests entering the program.
Completed intake process for all new guest
Updated files in guest files
Connected guests to appropriate support services.
Assisted guests in securing long-term housing.
Maintain current bed count records by checking and updating in EXCEL.
Prepared documentation for guest behavior, including Behavioral Contracts and Terminations.
Documented case details in HMIS
Managed daily events and EOS through Outlook.
CPR on any guest if needed during medical emergencies