Crystal Barreiro
Tyler,TX
Summary
To obtain a position where I can utilize and further develop skills I have obtained over the past 18 years of employment with Altice. I would love a role that would enable me to use my strong organizational skills, education & work background, and my ability to adapt and work well with others.
Overview
17
17
years of professional experience
Work History
Ecommerce Specialist
Suddenlink Communications
Tyler, TX
10.2021 - Current
- Create new customer relationships and generate revenue
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through email and telephone interactions.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Inbound Sales
Suddenlink Communications
Tyler, TX
11.2020 - 07.2021
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Retail Sales Representative
Suddenlink Communications
Tyler, TX
01.2017 - 11.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Logged reports, expenses, receipts, and sales in company database.
- Increased sales and customer satisfaction through personalized servicing.
House Maintenance
Suddenlink Communications
Tyler, TX
09.2015 - 01.2017
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
Sales Support Specialist
Suddenlink Communications
Tyler, TX
01.2014 - 09.2015
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with product and service selections.
I-CARE Specialist
Suddenlink Communications
Tyler, TX
11.2004 - 01.2014
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cable and home phone
Education
Business Management
Tyler Junior College
Tyler, TXHigh School Diploma -
Robert E Lee High School
Tyler, TX05.2001
Skills
- Ease with Computers and Technology
- Confidentiality and Data Protection
- Multitasking and Time Management
- Appointment Coordination
- Strong Organizational Skills
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Office Administration Work
- Writing and Editing Skills
- Attentive to Detail
- Highly Efficient and Productive
- Computers and Technology
- Hotel Reservations
Accomplishments
- Best Improved Sales Performance
Languages
Spanish
Native or Bilingual
Timeline
Ecommerce Specialist
Suddenlink Communications
10.2021 - Current
Inbound Sales
Suddenlink Communications
11.2020 - 07.2021
Retail Sales Representative
Suddenlink Communications
01.2017 - 11.2020
House Maintenance
Suddenlink Communications
09.2015 - 01.2017
Sales Support Specialist
Suddenlink Communications
01.2014 - 09.2015
I-CARE Specialist
Suddenlink Communications
11.2004 - 01.2014
Business Management
Tyler Junior College
High School Diploma -
Robert E Lee High School
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