Crystal Bartley
East Hartford,CT
Summary
Over 8 years in administrative support and office reception in a banking industry. Multi-talented: Strong assistant management abilities, able to perform secretarial, assistant, and office management duties simultaneously. Friendly and Welcoming: Possessing strong communication skills and a great repertoire with management, coworkers, clients, and visitors alike. Goal-Oriented: Focus on organizational goals and apply best practices to assist in attaining those.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
People's United Bank
Avon , CT
11.2014 - 10.2016
- Demonstrated genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained
- Opened new customer accounts, including personal and business accounts
- Oversaw ATM balances, refilled cash as needed, and ensured system was in good working order
- Demonstrated proficiencies in telephone and front-desk reception within high-volume environment
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent loss of key accounts
- Assisted in lobby management initiatives; engaged customers in conversation regarding services offered, location of personnel, and other related customer service activities
- Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions.
Teller
First Niagara Bank
Hartford , CT
01.2008 - 01.2014
- Assisted in meeting referral goals for branch each month
- Provided accurate cash handling
- Assisted coworkers to resolve teller differences
- Conducted Atm settlement with supervisor on daily basis
- Proof branch on daily basis
- Conducted withdrawals, deposits, transfers
- Consistently offered award winning customer service
- Coached and trained new staff.
Deli Clerk
Shaws Supermarket
East Hartford , CT
01.2006 - 11.2008
- Supervised deli counter to ensure prompt services to customers
- Managed product maintenance and rotation to avoid damages or spoilages
- Managed high volume of customers in courteous manner
- Observed sanitation and safety procedures to offer quality services
- Assisted in preparation and placement of merchandising signage and displays.
Education
MBA - Accounting
Excelsior College
Albany, NY12.2022
Bachelor of Science - Psychology
Excelsior College
Albany, NY09.2019
Diploma - Practical Nursing
Stone Academy
East Hartford, CTBachelor of Science - Criminology
Central Connecticut State University
New Britain, CTAssociate of Science - Social Service in Social Services
Capital Community College
Hartford, CT08.2008
Skills
- Inbound and Outbound Calling
- Sales
- Scheduling
- Sales Goals
- Cash Handling
- Customer Complaint Resolution
- Prospecting Clients
- Cash Register Operation
Certification
Cash handling (10+ years)
Customer service (10+ years)
Excel (2 years)
Needs assessment (Less than 1 year)
Retail sales (10+ years)
Time management (10+ years)
Word (10+ years)
Bank Reconciliation
Timeline
Customer Service Associate
People's United Bank
11.2014 - 10.2016
Teller
First Niagara Bank
01.2008 - 01.2014
Deli Clerk
Shaws Supermarket
01.2006 - 11.2008
MBA - Accounting
Excelsior College
Bachelor of Science - Psychology
Excelsior College
Diploma - Practical Nursing
Stone Academy
Bachelor of Science - Criminology
Central Connecticut State University
Associate of Science - Social Service in Social Services
Capital Community College
Cash handling (10+ years)
Customer service (10+ years)
Excel (2 years)
Needs assessment (Less than 1 year)
Retail sales (10+ years)
Time management (10+ years)
Word (10+ years)
Bank Reconciliation
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