Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Baylor

Birmingham

Summary

Dynamic retail management professional with a strong background in operations and leadership, dedicated to driving store performance through strategic planning and effective team collaboration. Expertise in inventory management, customer service excellence, and comprehensive staff training contributes to the development of high-performing teams that consistently meet and exceed business objectives. Adaptable to evolving environments, maintaining a proactive approach to challenges while focusing on achieving organizational goals. Committed to fostering a positive workplace culture that enhances employee engagement and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Lowe’s
01.2023 - Current
  • Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan.
  • Oversee all front-end and back-end operational programs (e.g, freight flow, delivery, fulfillment, cashiers, admin office, PUIS desk, etc.) driving productivity and efficiency in all non-selling activities.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Managed daily store operations to ensure optimal customer service and employee productivity.

Front End Department Supervisor

Lowe’s
03.2020 - Current


  • Ensured all Cashiers, Loaders, Facility Maintenance, and Administrative Associates were skilled, prepared, and available to support customers in all store areas.
  • Oversaw the Administrative Office including, but not limited to, resolving cash overages and shortages, reconciling bank deposits, processing loans/pickups, managing exchange and loaner accounts, and monitoring Customer Service Desk Activity.
  • Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
  • Collaborated with store management to develop strategies for boosting sales and improving customer retention.

Head Cashier

Lowe’s
10.2019 - 03.2020


  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Cash Office/Customer Service Representative

Lowe’s
04.2018 - 10.2019


  • Assist in Customer service through all aspects of the merchandise from first processing all the way through to final check out.
  • Maintain a well-organized and efficient workstation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Cash Office/Customer Service Representative

KOHL’S
04.2017 - 08.2018
  • Assisted with the armored car service deliveries.
  • Maintained cash office according to the cash office manual.
  • Utilize the Cash Deposit Reporting (CDR) to key the stores daily deposits.
  • Utilize the Sales to Ledger Reporting (SLR) to balance the prior day’s daily cash activity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Salon Manager/Master Stylist

PRESSED SALON
11.2014 - 04.2017
  • Maintain safe, clean, and sanitary salon environment at all times.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Assist junior stylists in their daily job duties when needed.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.

Education

Standard Diploma -

Huffman High School
Birmingham, AL
05-1998

License - Cosmetology

Roebuck Beauty School
Birmingham, AL
06.2011

Skills

  • Effective problem resolution
  • Collaborative team management
  • Skilled in using Microsoft Office tools
  • Customer service expertise
  • Store operations
  • Inventory management

Timeline

Assistant Store Manager

Lowe’s
01.2023 - Current

Front End Department Supervisor

Lowe’s
03.2020 - Current

Head Cashier

Lowe’s
10.2019 - 03.2020

Cash Office/Customer Service Representative

Lowe’s
04.2018 - 10.2019

Cash Office/Customer Service Representative

KOHL’S
04.2017 - 08.2018

Salon Manager/Master Stylist

PRESSED SALON
11.2014 - 04.2017

License - Cosmetology

Roebuck Beauty School

Standard Diploma -

Huffman High School
Crystal Baylor