Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
OWNER
CRYSTAL'S CLEANING SERVICES
01.2018 - Current
Coordinated payroll schedules while prioritizing customer satisfaction to support business objectives.
Managed daily operations of cleaning services, ensuring high standards of cleanliness and customer satisfaction.
Developed and implemented efficient cleaning protocols to enhance service delivery and operational efficiency.
Trained and mentored staff on best practices in cleaning techniques and customer service.
Oversaw inventory management, ensuring availability of necessary cleaning supplies and equipment.
Cultivated strong client relationships through consistent communication and quality service delivery.
Conducted regular quality inspections to maintain compliance with safety standards and client expectations.
Assisted teachers with classroom management and instructional support.
Implemented individualized education plans to meet diverse student needs.
Collaborated with special education team to enhance learning strategies.
Monitored student progress and reported on behavioral and academic developments.
Provided one-on-one support for students requiring additional assistance in core subjects.
Maintained accurate records of student performance and intervention outcomes.
Customer Service Representative
United Health Care
Richardson, Tx
02.2021 - 08.2023
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high-volume calls while maintaining service quality and customer satisfaction.
Collaborated with team members to streamline processes and improve response times.
Utilized CRM software to document interactions and track issue resolution progress.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Retail Sales
Darling Charlies
Sachse, Tx
01.2018 - 03.2020
Duties included posting retail items to social media, making sales in store and online, collecting payment, inventory, restocking shelves, and etc
Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
Tagged and prepared new merchandise for retail sales.
AIDE, INTERVENER
VOATX
11.2015 - 01.2018
As an Intervener my duties were to oversee the overall well-being of the deaf blind child. Including going to school with the child, personal hygiene, teaching, and helping to communicate with those around her.
MANAGER
CAFE ROMA
12.2012 - 02.2014
As a restaurant manager my duties were but not limited to: inventory, payroll, scheduling, and etc.
Supervised daily operations to ensure excellent customer service and satisfaction.
Managed inventory control processes, optimizing supply chain and reducing waste.
Coordinated scheduling of staff to meet peak demand periods effectively.
Oversaw financial management, including budgeting, forecasting, and expense tracking.
Led team meetings to discuss performance metrics and set strategic goals for improvement.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
SERVER
BABES CHICKEN
12.2004 - 02.2010
As a server my duties were but not limited to: preparing drinks, taking orders, making change, cleaning, and etc.
ADMIN ASSISTANT
KUBYS SAUSAGE HOUSE
06.2006 - 02.2007
As and administrative assistant my duties were but not limited to: answering phones, taking orders, credit card processing, data entry, create invoices, and filing.