Dynamic professional with a proven track record in pet care management. Expertise in implementing safety protocols and maintaining accurate health records. Committed to enhancing customer engagement and satisfaction through effective communication and problem resolution.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Best Paws Forward Pet Sitting
Lindenhurst, Illinois
03.2007 - Current
Communicated with pet owners about daily activities and any concerns.
Communicated with clients regularly regarding their pet's care needs and progress.
Implemented safety protocols to ensure well-being of pets in care.
Maintained accurate records of pet health, behavior, and special needs.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Administered medications as needed for pets requiring special care.
Managed scheduling to accommodate multiple clients efficiently.
Veterinary Technician
Animas Veterinary Clinic
Grayslake, Illinois
03.2002 - 05.2005
Assisted veterinarians in performing medical procedures, examinations, and surgical procedures.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Educated pet owners on proper care and preventive health measures.
Prepared and labeled medications and instructed client on administration.
Maintained accurate patient records using veterinary management software.
Recorded patient histories, vital signs and treatments in medical records.
Documented all treatments performed in accordance with hospital protocols.
Performed laboratory tests in the lab, and prepared samples for outside lab pickup.
Education
Associate of Applied Science - Veterinary Technology
Colby Community College
Colby, KS
05-1997
Skills
Communication
Planning
Organization
Multitasking Abilities
Record keeping
Client engagement
Effective communication
Affiliations
Volunteer with the Boy Scouts of America for 19 years
Volunteer at Fat Cat Rescue for 3 years
A homeschool parent for 12 years
Accomplishments
Service Awards for both Boy Scouts of America and BSA Venture Crew
References
References available upon request.
Timeline
Owner/Operator
Best Paws Forward Pet Sitting
03.2007 - Current
Veterinary Technician
Animas Veterinary Clinic
03.2002 - 05.2005
Associate of Applied Science - Veterinary Technology