Crystal Patterson
Nacogdoches
Summary
Results-driven Online Sales Representative specializing in customer relationship management and digital marketing strategies. Achieved significant sales growth through effective communication and problem-solving skills. Contributed to team success by prioritizing tasks and resolving escalated customer support issues in fast-paced environments.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Sales/Customer Service Manager
State Farm
Nacogdoches
03.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented new procedures to enhance customer experience.
- Trained staff on best practices in customer service.
- Managed customer inquiries and resolved issues efficiently.
- Collaborated with cross-functional teams to address customer needs.
- Analyzed customer feedback for service improvement opportunities.
Case Implementation Specialist
Texas Life Insurance Company
Waco
09.2021 - 03.2024
- Implemented project management techniques to resolve obstacles and enhance team productivity.
- Created electronic files for agents to streamline product offerings to employers and employees.
- Audited production reports to identify data entry and processing errors.
Hygiene Coordinator
Dr. Chad Latino DDS
Waco
04.2018 - 11.2020
- Maintained accurate medical and dental records, ensuring comprehensive documentation of patient data for effective treatment planning.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Recorded patients' health histories and current symptoms, providing dentists with essential information from prior visits for informed evaluations.
Customer Service Representative
Texas Life Insurance Company
Waco
06.2012 - 01.2018
- Updated account information to ensure accuracy and accessibility of customer records.
- Responded to customer requests for products, services, and company information.
- Responded to customer inquiries about products and services, providing information to enhance customer understanding.
Education
Property And Casualty, Life And Health Licenses -
Texas Department of Insurance
04.2024 - 08.2026
High School Diploma -
Midway ISD
TXCollege Basics -
MCC
Waco, TXDental Assistant Certification -
TSTC
Waco, TXSkills
- Customer service
- Client relations and retention
- Sales techniques
- Problem resolution
- Personnel training and development
- Project Management
- Data analysis
- Time Management
- Team collaboration
- Quality assurance
- Communication skills
- Customer empathy
- Conflict resolution
- Product promotions
- Friendly and outgoing
- Energetic self-starter
- Hospitality and accommodation
Timeline
Property And Casualty, Life And Health Licenses -
Texas Department of Insurance
04.2024 - 08.2026
Sales/Customer Service Manager
State Farm
03.2024 - Current
Case Implementation Specialist
Texas Life Insurance Company
09.2021 - 03.2024
Hygiene Coordinator
Dr. Chad Latino DDS
04.2018 - 11.2020
Customer Service Representative
Texas Life Insurance Company
06.2012 - 01.2018
High School Diploma -
Midway ISD
College Basics -
MCC
Dental Assistant Certification -
TSTC