Crystal Bedney
Alma,AR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Independent Agent
Colonial Life
Alma, AR
06.2023 - 03.2024
- Enhanced client satisfaction by providing personalized insurance solutions tailored to individual needs and preferences.
- Secured new clients through effective networking, relationship building, and referral generation.
- Streamlined administrative tasks for improved efficiency in underwriting processes and policy management.
- Maintained up-to-date knowledge of industry trends and product offerings to provide informed recommendations to clients.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Called 60 potential customers per week to expand customer base.
Customer Service Agent
Foundever
Fort Smith, AR
04.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer information into customized computer system with Synergy Web to document and organize client records.
Front Desk Medical Receptionist
Auburn Internal Medicine
Auburn, WA
09.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained accuracy, completeness and security for medical records and health information.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 1-hour period.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Chart Retrieval Specialist
Ciox Health Phoenix
North West And North East, WA
03.2020 - 11.2021
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance with 100% accuracy.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
Intelligence Specialist
US NAVY
World Wide
04.2009 - 08.2019
- Design, use, or maintain databases and software applications, such as geographic information systems (GIS) mapping and artificial intelligence tools
- Gather and evaluate information, using tools such as aerial photographs, radar equipment, or sensitive radio equipment
- Prepare comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data
- Created useful and timely intelligence products to support field operations
- Produced multi-source intelligence reports and products for different agency customers
- Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence
Education
B.A. - Business Management Candidate
COLORADO STATE UNIVERSITY -GLOBAL
Colorado Springs, COA.S - Graphic Design
WESTWOOD COLLEGE
Denver, CO07.2006
Skills
- Attention to Detail
- Data Entry
- Creative Problem Solving
- Typing and Word Processing
- Filing And Data Archiving
- Customer Service
- Advanced Clerical Knowledge
- Proficient In Ms Office
- Confidentiality Understanding
- Ability To Work Independently
- Appointment Scheduling
- Organization
Timeline
Independent Agent
Colonial Life
06.2023 - 03.2024
Customer Service Agent
Foundever
04.2022 - 04.2023
Front Desk Medical Receptionist
Auburn Internal Medicine
09.2021 - 12.2021
Chart Retrieval Specialist
Ciox Health Phoenix
03.2020 - 11.2021
Intelligence Specialist
US NAVY
04.2009 - 08.2019
B.A. - Business Management Candidate
COLORADO STATE UNIVERSITY -GLOBAL
A.S - Graphic Design
WESTWOOD COLLEGE
Certification
- Life and Health Insurance license, AR, OK