Crystal Bell
Cuyahoga Falls,OH
Summary
Experienced legal professional skilled in providing comprehensive support to attorneys and legal teams. Proficient in efficiently managing case files, drafting precise legal documents, and conducting thorough research. Demonstrates a strong commitment to team collaboration, adaptability to evolving requirements, and a results-oriented approach. Recognized for exceptional communication skills, meticulous organizational abilities, and maintaining strict confidentiality standards.
Overview
14
14
years of professional experience
Work History
Legal Assistant
Lippes Mathias LLP
12.2023 - Current
- Ensures time sheets are provided to appropriate person in timely manner; processes bills from BIM; proofs billing invoices; reviews and finalizes bills after attorney input.
- Performs legal assistant duties as requested
- Preparing applications, responses, and other patent prosecution documents for filing with the United States Patent and Trademark Office (USPTO)
- Reporting the filings to clients.
- Monitor their attorney’s docket in conjunction with the docketing department.
- Implementing knowledge of the USPTO rules and practices including docketing, public/private PAIR, national state prosecution and formality requirements in daily workflow.
Legal Assistant
Keis George, LLP
06.2023 - 12.2023
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
Claims Investigator
STATE OF INDIANA
05.2023 - 12.2023
- Company Overview: (Department of Workforce Development)
- Analyze unemployment insurance claims for accuracy and completeness
- Conduct in-depth interviews with individuals and employers to assess eligibility in compliance with rules and regulations of the program
- Provide subject matter expertise during appeal hearing process
- Determine the necessary and relevant exhibits for hearings to appropriately defend the determinations of the department
- Utilize critical thinking and regulatory analysis of federal and state laws, rules, policies and procedures
- Exhibit expert-level communication with a diverse spectrum of audiences
- (Department of Workforce Development)
Certification Specialist
STATE OF INDIANA
01.2019 - 05.2023
- Company Overview: (Department of Administration)
- Responsible for auditing all certification applications to determine program eligibility, review requests for certification based on agreements with other certifying bodies, and reviews classification code amendment requests
- Analyze applications and supporting documentation for incomplete or additional needed information
- Conduct phone, virtual or in-person interviews of business owners and conduct site visits of applicant firms to confirm application information and to determine program eligibility
- Prepare necessary reports to document findings of fact and to make recommendations, aligned with and supported by the relevant regulatory requirements
- Present findings and recommendations to the Certification Review Committee and participate in committee decision making
- Prepare preliminary denial letters as needed for the review of the Director of Certification and/or IDOA legal counsel
- Provide witness testimony at denial appeals hearings
- Identify and assign appropriate industry classification codes for eligible firms
- Prepare correspondence to internal and external customers regarding program information
- Communicate with internal and external customers in writing and via phone, fax, e-mail, and in-person
- Enters requisite application information into electronic database
- Facilitate online webinars as well as present program information for workshops, seminars, and other education as needed
- (Department of Administration)
Screening Secretary
MARION COUNTY PROSECUTORS’ OFFICE
01.2017 - 01.2019
- Served as the initial point of contact for all parties contacting the Arrestee Processing Center to triage immediate needs and connect them with the appropriate resource or department
- Collected all documents for cases to be screened and followed up with the arresting officer for the missing data
- Processed all cases with a sense of urgency and accuracy for proper screening and filing
- Worked closely with the court staff, jail, and records department to ensure accuracy in completing cases to be screened
- Utilized the inmate status records, offender management systems, booking assessment reporting system, and bureau of motor vehicles
- Entered No Contact Orders on filed cases
- Supported personnel for the screening of prosecutors
- Monitored the MCPO mailbox for incoming documents and requests from other departments
Litigation Paralegal
MARION COUNTY PROSECUTORS’ OFFICE
01.2014 - 01.2017
- Worked as part of a collaborate team assisting Prosecutors as needed to ensure efficient workflow in a fast-paced environment
- Participated in planning and review of the section’s goals as needed
- Contributed to the effective and efficient daily operations of the Marion County Prosecutor’s Office, Child Support Division through increased and ongoing knowledge of procedures
- Interacted and communicated collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
- Provided referrals for counseling, community services, employment aides and other services
- Made follow-up calls to all parties involved in the case, ensuring that they have support both before and after the hearing
- Performed all duties in compliance with applicable local, state, federal regulations
- Prepared cases for court two weeks prior to the court date and ensured all cases are accounted for that appear on the docket
Customer Account Executive
COMCAST/NBC UNIVERSAL
01.2013 - 01.2014
- Promoted and recommended Comcast products and services based on a logical relationship to the customer's needs and interests, submitted and recorded sale when appropriate
- Collaborated with the teams across the organization to provide a quality customer experience
- Resolved customer complaints/concerns through active listening, empathy, and professionalism
- Demonstrated the ability to establish and maintain effective relationships with customers
- Demonstrated proficiency in technical troubleshooting of all product lines with the ability to articulate relevant information and directions in an organized and concise manner
Customer Care Merchandise Specialist
STERLING JEWELERS INC.
01.2011 - 01.2013
- Responsible for resolving customer billing and statement concerns, service issues, questions on policy and procedures
- Maintained fast-paced high call volume while ensuring quality standards were met and customer loyalty preserved
- Provided solutions for customers during financial hardships and supplied verification letters when necessary
- Processed e-commerce orders and merchandise inquiries, and addressed concerns with inappropriate staff interactions as a second level of customer service
- Provided approval, service assistance, and maintained financial equity among stores for personnel District Managers and home office associates
- Successfully completed merchandise education training to further assist customers with repairs
Education
Associate of Arts -
The University of Akron
08.2013
Skills
- Legal Document Preparation
- Business Intelligence Consulting
- Project Management
- Government Department Services
- Public Speaking & Leadership
- Program Facilitation
- Reporting & Analysis
- Community Outreach
- Research & Legal Writing
- Administration & Event Planning
- Document Review
- Professional Communication
- Training & Education
- Team Building
- Analytic Thinking & Review
Timeline
Legal Assistant
Lippes Mathias LLP
12.2023 - Current
Legal Assistant
Keis George, LLP
06.2023 - 12.2023
Claims Investigator
STATE OF INDIANA
05.2023 - 12.2023
Certification Specialist
STATE OF INDIANA
01.2019 - 05.2023
Screening Secretary
MARION COUNTY PROSECUTORS’ OFFICE
01.2017 - 01.2019
Litigation Paralegal
MARION COUNTY PROSECUTORS’ OFFICE
01.2014 - 01.2017
Customer Account Executive
COMCAST/NBC UNIVERSAL
01.2013 - 01.2014
Customer Care Merchandise Specialist
STERLING JEWELERS INC.
01.2011 - 01.2013
Associate of Arts -
The University of Akron
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