Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma King

Cuyahoga Falls,OH

Summary

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

FLOOR SUPERVISOR/KEY HOLDER/DEPARTMENT MANAGER

McDonald's
06.2021 - Current


  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Coordinated promotional events within the store location resulting in higher brand visibility.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Ed. S - School Psychology

Kent State University
Kent, OH
05.2027

M.Ed - School Psychology

Kent State University
Kent, OH
05.2025

BS - Psychology

Kent State University
Kent, OH
05.2024

Skills

  • Team leadership
  • Team collaboration
  • Policy enforcement
  • Time management
  • Interpersonal skills
  • Decision making
  • Critical thinking
  • Clear communication
  • Customer relations

Certification

  • The Columbia- Suicide Severity Rating Scale Certificate of Learning - 10/29/24

Timeline

FLOOR SUPERVISOR/KEY HOLDER/DEPARTMENT MANAGER

McDonald's
06.2021 - Current

M.Ed - School Psychology

Kent State University

Ed. S - School Psychology

Kent State University

BS - Psychology

Kent State University

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