Kristin Haverhill
Gainesville,GA
Summary
Strategic Service and Engagement Team Leader with 4+ years of retail management experience overseeing 30+ associates. Expertise in team development, cross-training, conflict resolution, and visual merchandising. Committed to enhancing customer relationships and optimizing the shopping experience.
Overview
14
14
years of professional experience
Work History
Key Holder/Department Manager
HomeSense
Buford, GA
03.2026 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Oversaw bank deposits and security procedures, ensuring safe and efficient store openings and closings.
- Organized and ensured smooth operation of floor staff to meet daily productivity goals.
- Adjusted staff schedules to ensure adequate coverage during peak hours.
- Updated floor plans and executed product moves to ensure all incoming merchandise can be displayed and shopped to the highest potential.
- Coordinated floor moves and maintained displays while monitoring floor stock to ensure popular items remained available.
- Executed loyalty initiatives, consistently achieving monthly credit card goals.
- Monitored shrink prevention, followed loss prevention steps, and reported safety concerns.
- Voted Employee of the Quarter by peers and team members for third fiscal quarter.
Service and Engagement Team Leader
Target
Gainesville, GA
12.2021 - 02.2026
- Managed a team of 30+ retail associates, providing guidance and support to ensure excellent customer service and consistent team performance
- Resolved guest complaints and issues promptly, using problem-solving skills to maintain high levels of customer satisfaction
- Implemented customer feedback surveys to gather actionable insights for improving the overall shopping experience
- Developed strong relationships with key customers through personalized interactions and follow-up, boosting customer engagement
- Conducted performance evaluations for team members, providing constructive feedback and identifying growth areas
- Delivered store-wide training, specializing in the Style department and Home Decor to strengthen employee product knowledge
- Implemented cross-training initiatives to enhance employee skills across different departments within the store
- Collaborated with other department managers to coordinate promotions and special events, supporting consistent store execution
Special Events Assistant
Cinco Cantina
Cumming, GA
05.2013 - 01.2020
- Delivered exceptional customer service to event attendees, addressing inquiries and resolving issues promptly to enhance guest experience
- Resolved conflicts among attendees and addressed last-minute changes in event plans, ensuring smooth event execution
- Distributed promotional materials and engaged attendees in conversations about upcoming events to boost awareness and interest
Education
Associate's degree - Business Marketing
Kennesaw State University
Kennesaw, GASkills
- Loyalty program management
- Operations management
- Cash handling procedures
- Staff scheduling
- Training & development
- Merchandising strategies
- POS systems
- Customer service
- Guest relations
- In-person service
- Event Coordination
- Team leadership
- Talent development
- Retail safety protocols
- Forecasting
- Communication skills
- Relationship building
- Interpersonal skills
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Key Holder/Department Manager
HomeSense
03.2026 - Current
Service and Engagement Team Leader
Target
12.2021 - 02.2026
Special Events Assistant
Cinco Cantina
05.2013 - 01.2020
Associate's degree - Business Marketing
Kennesaw State University