Summary
Overview
Work History
Education
Skills
Timeline
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Emma King

Cuyahoga Falls,OH

Summary

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Floor Supervisor/Key Holder/Department Manager

McDonald's
06.2021 - Current
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Coordinated promotional events within the store location resulting in higher brand visibility.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Bachelor of Science - Psychology

Kent State University
Kent, OH
05.2024

Skills

  • Team management
  • Staff training
  • Effective leadership
  • Interpersonal skills
  • Health and safety
  • Decision making
  • Policy enforcement
  • Delegation skills
  • Customer satisfaction
  • Cash handling

Timeline

Floor Supervisor/Key Holder/Department Manager

McDonald's
06.2021 - Current

Bachelor of Science - Psychology

Kent State University

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Emma King