Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Advance Organic Gardener
Generic

Crystal Besson

Green Bayq,WI

Summary

Accomplished Project Manager with a proven track record at Valley North Distributer, enhancing project delivery through expert scheduling and stakeholder communications. Excelled in client relations and project estimation, securing competitive bids and fostering robust client trust. Demonstrated leadership in mentoring teams, achieving top-tier customer satisfaction and operational excellence without exceeding budget constraints. Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Project Manager

Valley North Distributer
03.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Logistics Customer Service Representative

Georgia-Pacific
02.2016 - Current
  • Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
  • Coordinated closely with transportation providers, ensuring timely pickups and deliveries while minimizing potential disruptions to the supply chain.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Senior Projects Estimator

Expi Door Inc
01.2012 - 03.2023
  • Played a pivotal role in winning lucrative contracts through competitive pricing strategies based on thorough market analysis.
  • Increased client satisfaction with detailed and precise cost estimates, ensuring timely project completion.
  • Achieved accurate project estimations by thoroughly analyzing blueprints, specifications, and proposals.
  • Ensured compliance with all regulatory requirements and industry standards during the entire estimation process.
  • Collaborated with cross-functional teams to gather necessary information for comprehensive project estimations.
  • Demonstrated adaptability in evolving market conditions by adjusting estimating methodologies as needed.
  • Enhanced communication between team members by conducting regular meetings to discuss project updates and progress.
  • Improved company reputation by consistently delivering accurate and competitive bids that led to successful project awards.
  • Developed strong relationships with clients, subcontractors, and suppliers through effective negotiation skills and professional communication.
  • Kept stakeholders informed by providing regular updates on project status, budget, and any potential changes in scope.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Education

High School Diploma -

Green Bay East High
Green Bay, WI

No Degree - General Studies

UW Green Bay
Green Bay, WI

Certifications in Leadership Management - Management

Northeast Wisconsin Technical College
Green Bay, WI

Skills

  • Project Management
  • Project Planning
  • Project planning and development
  • Project Scheduling
  • Schedule Management
  • Client Relations
  • Customer Relations
  • Stakeholder Communications
  • Staff Management
  • Advanced problem solving
  • Project estimation and bidding
  • Coaching and Mentoring
  • Processes and procedures

Accomplishments

  • Increased company revenue by 1000% by negotiating team evaluation of competitive purchasing market to rethinking a mindset away from this is the way we always do it to trying new approaches in purchasing and bargaining with Vendors.
  • Achieved a clear processes to meet time management through effectively helping with lean process improve with team communications to projects success.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Work with Management to succeed in an ever changing market, what to do when the supply chain breaks down using resolution processes to think beyond as a Team and work together to block any work flow stoppages that may occur with influx of inventory or inventory placement during the time needed to rotate inventory.
  • Presented with the NCHM Sales Award for spurring more than 500% growth for 12 consecutive months during the Pandemic.

Certification

Leadership Management

Supervisory Management

SIGMA Green Belt - Lean Processes

Allegion - DHI, Hardware, OEW, Hollow Metal Course Completions

Assaabloy - Accentra Course Completion

Assaabloy - Hardware, Hollow Metal Course Completion

Timeline

Project Manager

Valley North Distributer
03.2023 - Current

Logistics Customer Service Representative

Georgia-Pacific
02.2016 - Current

Senior Projects Estimator

Expi Door Inc
01.2012 - 03.2023

High School Diploma -

Green Bay East High

No Degree - General Studies

UW Green Bay

Certifications in Leadership Management - Management

Northeast Wisconsin Technical College

Advance Organic Gardener

Studied the relationship of Organic Material and the ever changing environment for over 25 years, as a seed collector of Heritage and Organic seeds I am able to produce flowers and vegetables that would have been eaten 50 years ago. Avoiding GMO and Soil Technologies that go against Organic living I am able to soil test to make sure that the soil remains rich from all non-organic materials and using only natural fertilizers and safe pesticides (only if necessary) again using organic material that I am able to grown quality sustainable food. I am studying fruit growing and working with leaders around the world in Organic Fruit processes currently to add a new crop to my ever growing gardens. This year I am venturing on Bee Keeping as the past 2 years I have been studying the different Bee Swam that would compliment the growth of my garden. I am also working with the local High School FFA students who frequent my Garden and do their soil test sampling projects along with a few other local Organic growers. 



Crystal Besson