CRYSTAL B. FLORES
San Antonio,TX
Summary
Dynamic business professional with strong mathematical skills and extensive experience in customer service and cash handling. Proven ability to work independently and collaboratively within teams, making a strong candidate for roles in cashiering, phone support, and management. Committed to continuous learning and skill enhancement to drive organizational success.
Overview
7
7
years of professional experience
Work History
Fraud Call Center Specialist
JPMorgan Chase
San Antonio, TX
04.2025 - 09.2025
- Coordinated with internal departments to recover losses from fraudulent activity across the bank.
Developed and distributed educational materials on fraud topics and handling procedures.
Created content for customer communications focused on fraud prevention initiatives.
Executed due diligence reviews while maintaining comprehensive records for audits.
Supported management by providing insights on fraud regulations and trends.
Conducted investigations into multiple fraudulent activities through detailed transaction analysis.
Engaged with customers to discuss potential fraud and appropriate response actions.
Worked collaboratively with various bank departments to address fraud concerns. - Managed high-volume incoming calls in a fast-paced environment.
- Resolved customer issues through effective communication and problem-solving skills.
Patient Dining Associate
Compass Group
San Antonio, TX
11.2024 - 04.2025
- Patient Dining Associates work on assigned units in a healthcare facility, and provide services that include helping patients make menu selections, assemble, deliver and pickup their meal trays. They are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature.
- Delivered personalized customer service to improve patient dining satisfaction.
- Coordinated with team members to deliver timely and accurate service during peak hours.
- Supported food preparation and presentation to ensure appealing meal services.
- Maintained cleanliness and organization of dining areas and equipment.
Seasonal Associate
Bath & Body Works
San Antonio, TX
09.2024 - 10.2024
- A Buy Online, Pick Up In-Store (BOPIS) associate responsible for managing the digital order fulfillment process, which includes locating, picking, and packing items from the sales floor and stockroom. Multi-trained in other roles to help during rush hours.
- Guided customers in product selection with personalized recommendations to enhance shopping experience.
- Maintained product displays to enhance visual appeal and support brand consistency.
Barista
Rainbow T-House
Hesperia, CA
11.2022 - 08.2024
- Prepared and served specialty hot and cold beverages, ensuring high-quality customer service through efficient machine operation and workspace maintenance.
- Operated cash register, processed payments, and accurately handled cash transactions, contributing to smooth daily operations.
- Trained new baristas on beverage preparation and customer interaction protocols, enhancing team readiness and service quality.
Head Cashier
99 cents only store #362
Hesperia, CA
11.2020 - 07.2022
- Head Cashier leads front-end operations, ensuring efficient, accurate, and secure customer transactions while providing superior customer service. Key responsibilities include training/supervising cashiers, managing register cash, handling, auditing, and preparing daily deposits. They act as a primary point of contact for complex customer service, added support, checkout, and efficiency.
- Supervised cashiers to ensure accuracy and timeliness of transactions, enhancing customer satisfaction.
- Trained new employees on cash handling procedures and customer service to promote consistency and efficiency.
- Managed cash register operations and balanced drawers at shift end to maintain financial integrity.
Meat Clerk
El Super #28
Victorville, CA
09.2019 - 07.2020
- Meat Clerk ensures the meat, poultry, and seafood department is well-stocked, clean, and provides excellent customer service. Key duties include wrapping, pricing, and displaying products; operating scales; maintaining sanitation standards; and assisting customers with product selection. Work in a fast-paced environment requiring strong, safe food handling skills.
- Guided customers in meat selection and offered cooking recommendations to enhance their dining experience.
- Prepared meat products according to safety and sanitation standards to ensure quality and compliance.
- Organized and maintained clean meat display cases to maximize product visibility and appeal.
Student Intern
Culinary Arts Internship Program
Chino, CA
08.2018 - 05.2019
- A Culinary Arts Intern assists professional chefs with daily kitchen operations, food preparation, plating, and sanitation to gain hands-on experience in a fast-paced environment. Responsibilities include prepping ingredients (chopping, washing), managing workstations, adhering to food safety standards, and rotating through stations to learn techniques, often while working under high-pressure, hot, and physical conditions.
- Promoted a clean and organized kitchen environment by maintaining workstations and storage areas.
- Worked closely with team members to effectively prepare food by sharing responsibilities and coordinating tasks.
Education
AS - Business Administration
Victor Valley College
Victorville, CA06-2024
High School Diploma -
Don Antonio Lugo High School
Chino, CA05-2019
Skills
- Fraud prevention
- Fraud detection techniques
- Transaction monitoring
- Complaint resolution
- Customer service
- Effective communication
- Problem solving
- Ability to work under pressure
- Task prioritization
- Quick learner
- Adaptability
- Creativity
- Leadership
- Strategic thinking
Timeline
Fraud Call Center Specialist
JPMorgan Chase
04.2025 - 09.2025
Patient Dining Associate
Compass Group
11.2024 - 04.2025
Seasonal Associate
Bath & Body Works
09.2024 - 10.2024
Barista
Rainbow T-House
11.2022 - 08.2024
Head Cashier
99 cents only store #362
11.2020 - 07.2022
Meat Clerk
El Super #28
09.2019 - 07.2020
Student Intern
Culinary Arts Internship Program
08.2018 - 05.2019
AS - Business Administration
Victor Valley College
High School Diploma -
Don Antonio Lugo High School