Crystal Blackburn

GEICO

05.2022 - 10.2023

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Improved resolution time with effective problem-solving for customer complaints.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customized support strategies for high-priority clients to ensure their specific needs were met.