Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Bobo

Greenville,SC

Summary

Dental professional with solid foundation in dental assisting, skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Specialist

Bright Dentistry
03.2022 - 12.2022
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Enhanced patient experience by providing a welcoming and efficient front desk service.

Dental Front Office Receptionist

Ashby Park Pediatrics
04.2021 - 01.2022
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.

Dental Assistant

Creston Dental And Braces
04.2020 - 04.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

Associate of Applied Science - Surgical Technology

South College
Asheville, NC
06-2020

Skills

  • Appointment Scheduling
  • HIPAA Compliance Understanding
  • Professionalism and Etiquette
  • Team Collaboration
  • Office Organization
  • Insurance Verification
  • Document Preparation
  • Punctual and Reliable

Certification

  • Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
  • Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
  • CPR/AED Certification

Languages

Spanish
Native or Bilingual

Timeline

Insurance Specialist

Bright Dentistry
03.2022 - 12.2022

Dental Front Office Receptionist

Ashby Park Pediatrics
04.2021 - 01.2022

Dental Assistant

Creston Dental And Braces
04.2020 - 04.2021

Associate of Applied Science - Surgical Technology

South College

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Crystal Bobo