Crystal Bohon
Los Angeles County
Summary
Dedicated hospitality leader with over 10 years of customer service experience, including 8 years as a specialized barista in high-volume, craft-focused environments. Proven ability to mentor teams, optimize inventory, and maintain high service standards. Expert in manual espresso extraction, milk texturing for latte art, and managing efficient workflows during peak rushes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Made Coffee
Fullerton, CA
04.2024 - Current
- Manage shift workflows by delegating tasks, coordinating breaks, and maintaining a high-energy team environment during peak rushes.
- Supervise daily operations for a high-volume specialty café, ensuring consistent beverage quality and exceptional guest service.
- Manage inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolve customer complaints quickly and professionally, maintaining positive relationships with patrons.
Barista
Wide Eyes Open Palms
Long Beach, CA
2021 - 2024
- Prepared and served high-quality beverages using espresso machines and brewing equipment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workspace, ensuring compliance with health standards.
- Collaborated with team members to create a positive work environment and enhance workflow efficiency.
Barista
Two Guns Espresso
Manhattan Beach, CA
2018 - 2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CASkills
- Staff Supervision & Coaching
- Task Delegation
- Espresso Machine Operation
- Clear Communication
- Inventory & Ordering
- Latte Artistry
- Adaptability to Change
- Time Management
Certification
- Food Handler
- The Science of Leadership via Udemy
- Assertive Communication Skills Masterclass via Udemy
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Lead
Made Coffee
04.2024 - Current
Barista
Wide Eyes Open Palms
2021 - 2024
Barista
Two Guns Espresso
2018 - 2021
Associate of Science - Business Administration
Long Beach City College