Crystal Bond

· Review inbound and outbound calls made by agents for quality assurance consistent with the client’s metric

· Provide guidance and coaching to agents based on client expectations

· Develop dynamic refresher courses for agents’ continual enhancement

· Drive performance and excellence by closely tracking agent metrics and adherence

· Facilitate engaging district meetings and town halls for effective communication and collaboration

· Implement corrective discipline notices to foster accountability and professional growth

· Perform detailed asset inspections, ensuring exacting standards and operational efficiency

· Document damages meticulously for swift reimbursement, ensuring financial accountability

· Implement rigorous inspection protocols meeting highest standards of safety, quality and compliance

· Enhanced Courier Services for efficient delivery and Seamless Logistics

· Empowered staff through effective management and mentorship fostering growth and excellence

· Ensure smooth office operations through proactive oversight of daily activities

· Monitor finances and oversee budget management, prepare financial reports and analysis

· Proactively followed up with client, ensuring exceptional service standards were consistently upheld

· Combined and reported essential business metrics directly to the General Manager.