Crystal Branscum
Richmond,KY
Summary
Proven Certified Peer Support Specialist with a track record of fostering client wellness and recovery at Stepworks. Skilled in Peer Advocacy and effective collaboration, Excelling in developing comprehensive care plans and enhancing mental health outcomes. Demonstrated leadership in maintaining confidentiality and building strong client rapport, significantly improving client engagement and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Stepworks
03.2021 - Current
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
Returns Processor
Amazon
11.2020 - 03.2021
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
Gas Station Clerk
Gulf
05.2020 - 11.2020
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Education
Associate of Applied Science - Commercial Art Photography
Jefferson Community College
Louisville, KYBSW - Social Work
Eastern Kentucky University
Richmond, KY12.2024
Skills
- Peer Advocacy
- Mental health awareness
- Substance Abuse Knowledge
- Mental Health Services
- Client Needs Assessment
Accomplishments
Completed 30 hours of training to become a Certified Peer Support Specialist. I use my own life experiences to help individuals suffering from substance use disorders and mental illness.
Certification
- Certified Peer Support Specialist - The Training Center- June 29, 2020
Timeline
Certified Peer Support Specialist
Stepworks
03.2021 - Current
Returns Processor
Amazon
11.2020 - 03.2021
Gas Station Clerk
Gulf
05.2020 - 11.2020
Associate of Applied Science - Commercial Art Photography
Jefferson Community College
BSW - Social Work
Eastern Kentucky University
- Certified Peer Support Specialist - The Training Center- June 29, 2020
Similar Profiles
Tawana ElkinsTawana Elkins
Licensed Practical Nurse at StepworksLicensed Practical Nurse at Stepworks
Hope ParnellHope Parnell
Facility Administrator at StepworksFacility Administrator at Stepworks
Stephen MilbyStephen Milby
Peer Support Specialist at StepworksPeer Support Specialist at Stepworks