Crystal Brown
Huntertown,IN
Summary
Dedicated customer service specialist with over 10 years of experience in high-energy, collaborative environments, possessing a robust background in customer care and conflict resolution.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Riverchase Dermatology and Cosmetic Surgery P.A.
Bonita Springs, Florida
08.2023 - Current
- Managed patient scheduling for dermatology and cosmetic consultations efficiently.
- Coordinated insurance verification processes to ensure patient eligibility and coverage.
- Assisted patients with inquiries regarding treatments and procedures offered.
- Provided exceptional patient service by effectively managing inquiries and facilitating communication between patients and healthcare providers.
- Managed patient payment processes, ensuring accuracy and compliance with billing protocols.
- Managed patient phone calls with professionalism, facilitating effective scheduling and addressing inquiries promptly.
- Scheduled patient appointments efficiently, ensuring optimal time management and resource allocation.
Farmers Service Advocate
Farmers Insurance
02.2022 - Current
- Handling incoming calls with Agents, Assisting with Billing, Auto and Home policies
- Addressing policy changes
Customer Service Representative/Policy Services
Windhaven Insurance Company
09.2018 - 07.2020
- Servicing Policy request for Insureds and Agents
- The handling of Inbound and Outbound calls
- Data Entry / File documentation / Policy resolution
Customer Service Representative/Clerical Assistant
Esurance Insurance Company
01.2017 - 08.2018
- Monitoring various electronic mailboxes and voicemails
- Answering phones, processing mail, photocopying, scanning various documents
- Reviews, prepares, creates, and/or sends letters and forms
- Answers and initiates telephone calls
Coordinator, General Teller & Trainer
Walt Disney
Orlando, USA
06.2013 - 12.2016
- Politely assisted customers in person.
- Assisted customers with selections, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Medical Assistant
DR. Mario Perez NTC Urgent Care
Clermont, USA
12.2012 - 02.2013
- Answered phone calls by addressing customer inquiries
- Solving problems and providing information
- Politely assisted customers in person and via telephone
Hostess
Sonny's Barbeque
08.2006 - 02.2008
- Politely assisted customers in person and via telephone.
- Provided ongoing guest service.
Cashier
Winn Dixie
10.2005 - 08.2006
- Greeted customers entering the stores to ascertain what each customer wanted or needed
- Earned management trust in serving as key holder, responsible for opening and closing the store
Education
Associate of Science -
Keiser University
Lakeland, FL01.2013
High School Diploma -
Mariner High School
Cape Coral, FL01.2005
Skills
- Innovative problem solving
- Communication effectiveness
- Proficiency in MS Windows
- Multi-line phone operations
- Rapid learning ability
- Relationship management with clients
- Development of training programs
- Verification of insurance claims
- Processing payments efficiently
- Coordination of appointments
- Etiquette in phone interactions
- Detail-oriented approach
- Reminders for appointments
Personal Information
Education And License
- 620 All Lines Adjuster License
- Associate of Science, Keiser University, Lakeland, FL, 2013
- High School Diploma, Mariner High School, Cape Coral, FL, 2005
Timeline
Patient Service Representative
Riverchase Dermatology and Cosmetic Surgery P.A.
08.2023 - Current
Farmers Service Advocate
Farmers Insurance
02.2022 - Current
Customer Service Representative/Policy Services
Windhaven Insurance Company
09.2018 - 07.2020
Customer Service Representative/Clerical Assistant
Esurance Insurance Company
01.2017 - 08.2018
Coordinator, General Teller & Trainer
Walt Disney
06.2013 - 12.2016
Medical Assistant
DR. Mario Perez NTC Urgent Care
12.2012 - 02.2013
Hostess
Sonny's Barbeque
08.2006 - 02.2008
Cashier
Winn Dixie
10.2005 - 08.2006
Associate of Science -
Keiser University
High School Diploma -
Mariner High School