Sheri Gisser
Encinitas,CA
Summary
Personable customer service professional offering over 25 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
34
34
years of professional experience
Work History
Patient Service Representative
SCRIPPS MEMORIAL HOSPITAL ENCINITAS
Encinitas, CA
03.2014 - Current
- Verifies patient demographics, insurance eligibility and benefit coverage for all patients checking in for surgery.
- Collects co-payments and compiled daily financial records.
- Identified process improvements in day-to-day functioning of department.
- Trained and mentored new employees.
PBX Operator
L'AUBERGE DEL MAR
Del Mar, CA
07.2013 - 02.2014
- Answering all incoming calls with a friendly and sincere welcome.
- Responding to questions about the resort.
- Resolving guest complaints to ensure complete guest satisfaction.
- Performing all guest wake-up calls.
- Assisting in emergency situations as the central communication center for the hotel.
- Operating office equipment including computers, PBX system, fax machine and responding to guest e-mails.
Owner/Operator
ENCINITAS MASSAGE
Encinitas, CA
03.1995 - 07.2013
- Independent Massage Therapy Clinic.
- In addition to in depth training in small business practices, I participated in continuing education classes on the latest advancements and methodology in therapeutic, injury, relaxation and pregnancy massage.
Assistant Spa Manager
MORGAN RUN GOLF AND RESORT
Rancho Santa Fe, CA
04.2003 - 08.2003
- Supported current staff and management when spa was at capacity.
- Coordinate scheduling, train, coach, and develop new associates.
- Assist the staff with celebrity massages during fund-raising golf tournaments.
- Perform sugar and salt scrubs, head and scalp treatments, paraffin wax treatments, chair massage, Thai mat and table massage along with therapeutic massage for members and guests of the resort.
Office Assistant/Massage Therapist
BODYWORK EMPORIUM
Leucadia, CA
09.1995 - 06.2003
- Retail Stores Sales/ Back Office Data Entry/Massage Therapist Welcomed clients to the Bodywork Emporium and scheduled massages and facials.
- Performed retail store operations including answering phones, sales of products and payment process.
- Assisted back office with data entry and bill payment.
- I also performed relaxing, therapeutic and pregnancy massage.
Account Manager
COCA COLA BOTTLING COMPANY
San Diego, CA
09.1993 - 01.1995
- Served as an Account Manager covering South San Diego County.
- Responsible for promotions, displays and new sales of Coca Cola products.
- Increased monthly revenue by 25%, established 150 new accounts, and consistently exceeded quarterly quotas.
- Awarded the "South Bay Account Manager" of the Quarter for Q3 1993 and Q4 1994.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
Concierge
MARRIOTT MARQUIS SAN DIEGO MARINA
San Diego, CA
05.1991 - 09.1993
- Promoted the interest and welfare of the hotel, and provided quality service for their guests.
- Responded to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Responded to special requests from guests with unique needs and followed up to ensure satisfaction.
- Gathered, summarized, and provided information to guests about the property and the surrounding area amenities including special events and activities.
- San Diego Marriott's Concierge ranked #1 of convention hotels during my employment.
Education
Bachelor of Science - Marketing
San Diego State University
San Diego, CA1992
Skills
Timeline
Patient Service Representative
SCRIPPS MEMORIAL HOSPITAL ENCINITAS
03.2014 - Current
PBX Operator
L'AUBERGE DEL MAR
07.2013 - 02.2014
Assistant Spa Manager
MORGAN RUN GOLF AND RESORT
04.2003 - 08.2003
Office Assistant/Massage Therapist
BODYWORK EMPORIUM
09.1995 - 06.2003
Owner/Operator
ENCINITAS MASSAGE
03.1995 - 07.2013
Account Manager
COCA COLA BOTTLING COMPANY
09.1993 - 01.1995
Concierge
MARRIOTT MARQUIS SAN DIEGO MARINA
05.1991 - 09.1993
Bachelor of Science - Marketing
San Diego State University
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