Citrix
Janell Hancock
Patient Service Representative
San Diego,CA
Summary
Enthusiastic about helping patients get necessary medical support by submitting authorization request to appropriate insurances, communicating and corresponding with the necessary parties to assist patients in getting the proper care they may need. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EHR/PM.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Patient Service Representative
San Diego Internal Medicine & Associates
San Diego, CA
10.2020 - Current
- Performed
- Answer multi-line phones, transfer calls to correct contact and take messages as appropriate.
- Assisted over 50 patients per day with obtaining appointments, clinic and provider information, and rescheduling or canceling as required on PM.
- Registered new patients and scheduling rapidly and accurately
- Effectively communicates with doctors via patients electronic chart to deliver excellent patient care and experience.
- Trained new employees in company's scheduling and charting in EHR/PM.
- Used PM to schedule appointments
- Facilitated communication between patients and various departments and staff
Cashier
Quick Track
Odessa, TX
06.2019 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted and performed cash, and card transactions for over 100 customers per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assistant Manager
Dominos Pizza Inc.
Odessa, TX
03.2018 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Receive and process telephone orders.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs and complete associated paperwork.
- Clean equipment and facility daily.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Made food for over 100 customer orders per day and accurately serving customers.
- Handled customer complaints.
Education
High School Diploma -
The Charter School of San Diego
San Diego, CA 05.2010 - 06.2014
Skills
Exceptional customer service
Attention to detail
Self-directed
Strong Interpersonal skills
Time management
Understands medical procedures
Medical terminology
Patient and customer service
Communication
Multitasking
Problem solving
Work ethic
Maintaining patient privacy
Good team player
Active listening
Accomplishments
Made the "top call" in my department three times
Software
EHR
PM
Timeline
Patient Service Representative
San Diego Internal Medicine & Associates
10.2020 - Current
Cashier
Quick Track
06.2019 - 05.2020
Assistant Manager
Dominos Pizza Inc.
03.2018 - 05.2019
High School Diploma -
The Charter School of San Diego
05.2010 - 06.2014