Detail-oriented professional with a strong background in patient services and customer support. Skilled in resolving issues and facilitating telehealth appointments, contributing to improved patient experiences and team collaboration.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
American Sleep Dentistry
Cedar City, UT
09.2024 - Current
Facilitated patient scheduling and appointment management
Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
Assisted in verifying insurance eligibility and processing claims for dental services.
Maintained accurate patient records, ensuring compliance with HIPAA regulations and data privacy standards.
Assisted patients in telehealth appointments (impressions of teeth, adjusting and fitting oral sleep appliance, reviewing medical information)
Product Specialist
Cedar City Motor Company
Cedar City, UT
06.2023 - 10.2024
Delivered exceptional customer support by addressing inquiries and resolving issues efficiently.
Collaborated with sales team to enhance product knowledge and improve customer engagement strategies.
Analyzed market trends to identify opportunities for customers.
Sales of vehicles.
Life Coach/Receptionist
Iron Gate Therapeutic Housing
Cedar City, UT
09.2022 - 06.2023
Developed personalized coaching plans to support client goal achievement.
Facilitated workshops focusing on emotional resilience and personal growth strategies.
Conducted regular assessments to track client progress and adjust strategies accordingly.
Scheduling appointments with clients and family members.