Gwynae Collier
Galloway,OH
Summary
Detail-oriented professional with extensive experience in managing patient interactions and scheduling. Proven track record in maintaining compliance with healthcare regulations while optimizing office efficiency and fostering positive relationships with patients.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Scioto Family Physicians
Dublin, OH
12.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Handled patient records and data entry with attention to detail for accurate information management.
- Resolved patient concerns promptly, fostering positive relationships and improving satisfaction rates.
- Trained new team members on office procedures and software systems for seamless integration into the team.
- Maintained compliance with healthcare regulations while managing sensitive patient information securely.
- Verified insurance eligibility and coverage for patients.
Inside Sales Representative
Patterson Companies
Columbus, OH
05.2016 - 10.2023
- Developed strong customer relationships to enhance client satisfaction and retention.
- Utilized CRM software to track leads and manage sales pipeline effectively.
- Coordinated product demonstrations and presentations for prospective clients.
- Analyzed market trends to identify new business opportunities and strategies.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Scheduling Coordinator and Veterinary Assistant
MedVet Medical & Cancer Centers for Pets
Worthington, OH
05.2012 - 05.2016
- Coordinated appointment scheduling for multiple medical and surgical services, optimizing patient flow and resource allocation.
- Developed and maintained efficient scheduling systems using advanced software tools to enhance operational effectiveness.
- Collaborated with veterinary staff to resolve scheduling conflicts, ensuring timely service delivery for patients.
- Trained new team members on scheduling protocols and best practices, fostering a collaborative work environment.
- Managed complex schedules for multiple providers, balancing workload effectively while prioritizing urgent cases.
- Maintained accurate medical records and files, supporting efficient clinic operations and effective communication among staff.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Veterinary Assistant
West Jefferson Animal Hospital
West Jefferson, OH
11.2007 - 05.2012
- Assisted veterinarians in surgical procedures, ensuring sterile environment and proper instrument availability.
- Administered medications and vaccinations as directed, monitoring patient responses for any adverse effects.
- Educated pet owners on post-operative care, fostering better health outcomes and compliance with treatment plans.
- Trained new veterinary assistants on protocols, enhancing team performance and service quality through mentorship.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
Education
High School Diploma -
Westland High School
Galloway05-2007
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Patient greeting
- Office administration
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Cleaning and sanitizing
- Patient restraint
- Animal safety
Timeline
Patient Service Representative
Scioto Family Physicians
12.2023 - Current
Inside Sales Representative
Patterson Companies
05.2016 - 10.2023
Scheduling Coordinator and Veterinary Assistant
MedVet Medical & Cancer Centers for Pets
05.2012 - 05.2016
Veterinary Assistant
West Jefferson Animal Hospital
11.2007 - 05.2012
High School Diploma -
Westland High School